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Daryl Dane Custodio, Customer Service Representative

Daryl Dane Custodio

Customer Service Representative·TTEC

Philippines

Bachelor's degree, Information Technology

Work experience

Total years of experience: 9 years, 1 months

Customer Service Representative

November 2020 - Present

TTEC

Lipa City, Philippines

November 2020 - Present

Managing Members and Provders that is within United Healthcare Group for all of their concerns with their concern.

Providing Claim status for providers, discussing if claim is processed, discuss about the denial of claim and interview for being part of the insurance

Managing all member needs, since most members are elderly providing extra mile for members, making it effortless for them to get their needed service. If not included in insurance still providing government support and tips for them to get help for medications, services and otc benefits

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service / SME / Temporary Team Lead

August 2017 - March 2019

Alorica

Lipa City, Philippines

August 2017 - March 2019

Processing orders through company manual tools,
Tracking and providing customer support for customer concerns.

Subject matter expert( New Agent Support for Nesters )

Managed after nesting agents for a specific time before being endorsed to their main Team Leads

Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

Customer Service Representative

October 2016 - June 2017

The Results Companies

Philippines

October 2016 - June 2017

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Assistant Manager

January 2015 - January 2016

The Yards Burgers and Sausage

Lipa City, Philippines

January 2015 - January 2016

Handle Food and Beverage
Managing and building customer relation.
Getting reviews from customer for what can be improved for everyday service.

Making sure food will be served according to standards and customer requests.

Checking stocks and making sure of food safety, before, during and after daily operations.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Education

University of Batangas Lipa Campus

January 2016

January 2016

Bachelor's degree, Information Technology

Philippines

No back subjects.

Lipa City Colleges

January 2014

January 2014

Bachelor's degree, Marketing Management ( Marketing

Philippines

Skills

Customer Value Management
Expert
Customer Value Management
Expert
Customer Surveys
Expert
Customer Surveys
Expert
Customer Support
Expert
Customer Support
Expert
Customer Service
Expert
Customer Service
Expert
Customer Care
Expert
Customer Care
Expert
English Proficient
Expert
English Proficient
Expert
Communication skills
Expert
Communication skills
Expert
Leadership experience
Intermediate
Leadership experience
Intermediate
Problem-solving abilities
Intermediate
Problem-solving abilities
Intermediate
People skills
Intermediate
People skills
Intermediate
Computer proficiency
Expert
Computer proficiency
Expert
Outbound
Expert
Outbound
Expert
Operation
Expert
Operation
Expert
Teamwork
Expert
Teamwork
Expert
Problem Solving
Expert
Problem Solving
Expert
Time Management
Expert
Time Management
Expert

Languages

English
Expert

Hobbies

  • E-Games
    Participated in some E-games tournaments Ragnarok Mobile - Guild top 100 Asia Server Mobile Legends - Semi finalist ( slot for MPL )