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Daryll Kervin Macatangay, Tea Host Specialist

Daryll Kervin Macatangay

Tea Host Specialist·Argo Tea

Qatar

Diploma, Seafarers Rating Course-Major in Stewarding

Work experience

Total years of experience: 18 years, 4 months

Tea Host Specialist

April 2013 - Present

Argo Tea

Doha, Qatar

April 2013 - Present

- Demonstrate genuine and creative signature service and selling techniques, utilize up-selling and cross-selling skills throughout all areas of the café
- Approach and educate all customers interested in Tea and Merchandise in a timely manner; ask questions to understand and identify their needs, recommend products that would best suit them
- Provide a quick, fun and memorable experience to every potential customer; build brand awareness and deliver a clear, strong, genuine message about Argo Tea products, values and passion for QualiTea products
- Ensure a welcoming environment for Argo customers by maintaining all areas of the café; understand the priorities of stocking, pricing and cleaning; continuously merchandise, ensuring all retail is aligned to plan-o-grams

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Drive Thru Barista

March 2012 - March 2013

Starbucks Rustan Coffee Corporation

Philippines

March 2012 - March 2013

- Sparked revenue through sales techniques
- Accurately maintained cash resources by computing sales prices, receiving and processing payments.
- Demonstrated excellence in service and hospitality utilizing invaluable interpersonal communication skills
- Effective when working under pressure and manages time efficiently
- Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.
- Prepared and served beverages in timely manner.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Fashion Consultant

December 2010 - March 2012

Marithé François Girbaud

Philippines

December 2010 - March 2012

- Offer customer service in buying merchandise, coordinating outfits and adding the right accessories to help make any outfit noticeable
- Helps individuals preserve their self-image and feel confident about themselves when wearing outfits chosen specifically by an consultant

Company industry:
Retail & Wholesale
Job role:
Sales

Logistics Manager

November 2009 - November 2010

Ojets Events & Management

Philippines

November 2009 - November 2010

- Researching markets to identify opportunities for events
- Liaising with clients to ascertain their precise event requirements
- Producing detailed proposals for events (e.g. timelines, venues, suppliers, legal obligations, staffing and budgets)
- Agreeing to and managing a budget

Company industry:
Other Business Support Services
Job role:
Secretarial

Sales Staff/Cashier

November 2007 - March 2009

Motorola

Philippines

November 2007 - March 2009

- Handle cash and credit card sales, and close out till the end of the day
- Assist in cleaning and maintenance of the store
- Maintain shelve organization and stocking
- Run the till, make sales, answer customers question
- Effectively communicate store policies to the customer
- Provide a safe and welcoming retail environment to customer of all abilities/experience

Company industry:
Retail & Wholesale
Job role:
Sales

Cabin Crew

March 2007 - May 2007

GOTHONG Lines

Philippines

March 2007 - May 2007

- Responsibility of a cabin crew stewards is to ensure that passenger rooms in ships or ferries are clean and welcoming to clients in order to facilitate smooth cruises.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Dr. Yangas Colleges Inc.

June 2007

June 2007

Diploma, Seafarers Rating Course-Major in Stewarding

Philippines

I graduated college on 2007 holding a Seafarers Rating Course Major in Stewarding, learned how to be a Passenger Ship Cabin Crew who communicates, serves and the one who guides the passengers.

Skills

Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert
Dealing
Expert
Dealing
Expert
Call Center
Expert
Call Center
Expert
Quality Assurance
Expert
Quality Assurance
Expert
Selling
Expert
Selling
Expert
Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert
Dealing
Expert
Dealing
Expert
Call Center
Expert
Call Center
Expert
Quality Assurance
Expert
Quality Assurance
Expert

Languages

English

Intermediate

Memberships

Mr Philippine Youth 2011

Teen Ambassador

May 2011

Training and Certifications

Certifications
Call Center Training
Call Center Academy
Mar 2009 - Apr 2009
Certification for Tea Host Specialist
Argo Tea
Jun 2013 - Jul 2013
Certification for Drive Thru Barista
Starbucks
Oct 2012 - Oct 2012
Housekeeping Management Course for Seafarers
Asian Institute of Culinary Arts
May 2008 - May 2008