Dauda Sodiq

• Configured and managed Cisco routers, switches, and firewalls across multiple client sites,
maintaining consistent network uptime and strengthening security posture.
• Monitored network performance metrics and implemented targeted optimizations, reducing latency
and improving overall efficiency for clients.
• Applied cybersecurity protocols including ACLs, VPN configurations, and firewall rule
management to protect client data from unauthorized access.
• Maintained server hardware and software, overseeing installations, upgrades, and routine patch
deployments to safeguard system integrity.
• Planned and executed scheduled maintenance during non-peak hours, ensuring zero-disruption
service delivery and rapid recovery from network incidents.
• Collaborated with cross-functional project teams to complete network deployments ahead of
deadlines while maintaining thorough progress documentation.
• Researched emerging network technologies and proactively recommended infrastructure
improvements that reduced operational costs.

• Delivered front-line Tier 1-2 technical support to staff and customers, diagnosing and resolving
hardware/software issues to maintain seamless daily operations.
• Managed the full lifecycle ofworkstation hardware and software: installation, configuration, driver
updates, and customization tailored to specific job roles.
• Implemented corrective and preventive measures to address recurring technical issues, significantly
reducing customer-impacting incidents.
• Drafted user-facing guides and internal technical documentation, improving staff self-resolution
rates and reducing support ticket volume.
• Maintained accurate IT asset inventory, optimizing resource allocation and reducing procurement
costs.