Head of Leasing
Al Ain Mall
Total des années d'expérience :14 years, 0 Mois
As part of the senior Management Team brought in to provide stability to a previously poorly managed asset. Developing policies and procedures to ensure best practice was being introduced into the environment. Educating and mentoring staff and bring a 450+ stores up to date in terms of offerings, design, tenant mix and relevant to the demographic. Working closely on the expansion of the mall in terms of design, time lines, delivery and base build.
Overview of responsibilities included:
• Assist the GM through being key point of contact for the management of all leasing related business issues and the interaction with existing and potential tenants.
• Prepare annual budgets and 5 year income projects to support business plans.
• Manage existing income, ensuring earnings stability and identify and implement opportunities for new streams of income through the development and management of retailer relations.
• Work closely with Marketing team on the collation and interpretation of info and data, including (but not solely) Demographics, Sales Reports, Shopper profiles, HH Income and HH Expenditures to ensure maximum return on the Mall future development and the improvement of the Malls performance.
• Regularly review and adapt the retail mix, providing and supporting future business decisions and matching with current market trends and its movements.
• Provide support to the Marketing team in the strengthening of Mall / Tenant relationships.
• Providing monthly reports to the GM as part of the monthly business performance including the identification and evolving of departmental KPI’s.
• Managing and supervising a leasing team using best practice policies and procedures and the adaptation to change as required for constant service improvements.
• Establish a clear leasing strategy by Identifying, negotiating and finalizing leasing agreements.
• Monitor changes in retail offerings, identifying new potential tenants and developing a clear strategy to attract them to the site.
• Lead on and the management of the leasing process, maintaining records, preparing offers, issuing leases, fit out and the ongoing process to the onsite commencement of trading.
• Identify, establish, strengthen and develop relationships with national and international retail brands and operators.
• Work with the finance team on the management of collections, late payments and advise on any necessary legal actions.
• Duty manager roles and supporting the security and operation teams
Worked on and developed, in conjunction with by business partner, bringing an exclusive high end skin care product to the GCC market for ‘Margy’s from Monte-Carlo’, supplying various five star hotel spas with an exceptional and highly sought after product, Atlantis the Palm, Zabel Saray, Six Senses Ziggy Bay, The Dubai American Academy for Cosmetic Surgery, Dubai Duty Free as well as developing our own web and on demand retailing.
Worked on a consultancy basis finalising Leasing and Lease Admin functions for the high end Etihad Towers Project and Regional Bawat Al Sharq Mall outside Abu Dhabi. Initial leasing of Office space within Etihad towers to high profile tenants in order to ensure top end corporate demographic within the project i.e. a number of Foreign Embassy Offices and trade missions. Finalised negotiations to ensure documentation in place and coordinating between tenants and the retail and design delivery to ensure retail components to both project delivered on time with the respective official opening of the project.
As Head of the Lease Admin Department I ultimately responsible for the full Leasing cycle from proposal issuance, negotiating legal terms, production of Lease Agreements and all Lease related correspondence including initial payment collection covering 10 operating centres with a total retail area over 800, 000 sqm. These included 5 centres in UAE, 2 in Egypt, 2 in Oman & 1 in Bahrain. Managing a team of 22 employees in 2 different countries.
Overview of responsibilities included:
•All Lease related documentation produced and executed and registered within shortest possible timeframe, with necessary approvals in place.
•Member of the tenant Selection Committee responsible for ensuring that the Leasing Department were proposing the best possible tenant / brand for the location in question.
•Ensuring that all income budget targets were met by the Leasing team.
•Negotiation with tenants on all legal aspects.
•Approval of all work done by the internal Legal Department relating to Lease Agreements, special conditions and bases documents in different jurisdictions
•Liaising with various Government department on all Lease related issues particular the RERA and the Municipal Rental Committee
•Liaising with other department to ensure compliance with the terms of the Lease including Legal, Finance, Operations and Retail Design and Delivery
•Resolving issues that were not resolved by relevant department. Failing such would brief internal and external Legal teams as to grounds that form the basis of litigation through the relevant court and following this through to final Judgement and follow up on compliance on court rulings.
•Development with IT of electronic systems to ensure maximised efficiency
•Ensuring production of relevant sections of Board Reports, Senior Management Reports, Correct categorisation of brands within Tenant Sales Reports, Analysis of rent to sales ratios, Leasing Status Reports for New Developments.
•Review and amendment of Policy and Procedures
Asset Management of Emaar’s own assets with rental income in excess of Dhs 118 Million p.a. including ‘The Lake’ and numerous buildings at the ‘The Greens’. Full operational Management of these location. Development of new division launching into 3rd party sales and leasing of Emaar developed communities. Now operating as Hamptons Dubai.
Asset manage the Group’s real estate portfolio and move the company forward in terms of profit, quality, service, systems and moral. This was achieved by establishing and maintaining 100% occupancy throughout the entire portfolio. Implementation various new policy and procedures to improve customer service and quality and preparation for submittal for the Dubai Quality Awards. Advising other Group companies on all matters relating to Real Estate.
General overview of my activities as follows:
•Operational Management / Facility Management: Manage security, maintenance and leasing departments ensuring smooth operation and adherence to companies Policy and Procedures. Review of said policies and procedures and implementation of new policies as and when needed. Approval of invoices, contracts and lease agreements.
•Budget Rental Income and Expense Costs: Set budgets for rental income, ensure forecast achieved taking into account market conditions and trends. Constant monitoring of the market assessing factors that would influence the market and take action as necessary to ensure that budgets were achieved.
•Review and Report: review of Company policy and procedures analysing weaknesses, changes in shifting practices within the industry maximising productivity and managing costs. Review of outsourced third party contracts and source new providers and suppliers in order to minimise repair and maintenance costs without effecting quality or productivity.
•Establishment Matters: Liaise with relevant government organisations and non-governmental to process or resolve establishment matters satisfactorily or as a requirement of any property modification or development requirement.