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عدد الفرص التي تم تصفحها

عدد الطلبات التي تم تقديمها

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هل تبحثين عن جهات توظيف لها سجل مثبت في دعم وتمكين النساء؟

اضغطي هنا لاكتشاف الفرص المتاحة الآن!
نُقدّر رأيكِ

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تم إلغاء حظر المستخدم بنجاح
ديفيد شاكون, Client Partnership Manager

ديفيد شاكون

Client Partnership Manager·Athena

جواتيمالا

ماجستير, Business Administration

الخبرة العملية

مجموع سنوات الخبرة: 12 سنوات, 11 أشهر

Client Partnership Manager

يونيو 2025 - حتى الآن

Athena

Guatemala City، جواتيمالا هجين

يونيو 2025 - حتى الآن

Partner directly with startup founders and senior executives to ensure their executive assistant relationshipsdeliver sustained operational value at scale.● Manage the health and performance of 10+ active assistant-client partnerships, serving as the seniorpoint of alignment for escalations and strategic decisions.● Design and continuously evolve the delegation frameworks, onboarding processes, and feedbacksystems used across all active partnerships.● Coach executive assistants on performance standards, communication, and client-specific deliveryexpectations.● Act as the bridge between clients, assistants, and internal leadership — resolving friction before itbecomes churn and ensuring long-term partnership success.

مجال الشركة:
خدمات الدعم التجاري

Learning Services Manager

يوليو 2023 - أبريل 2024

Huawei

Guatemala City، جواتيمالا

يوليو 2023 - أبريل 2024

Owned regional enablement strategy and execution across 7+ countries, reporting directly to HQ leadershipand serving as the primary link between corporate strategy and local implementation.● Delivered against a $12M regional rollout objective, ensuring on-time and on-budget execution acrossall markets.● Served as the primary liaison between Huawei HQ and local implementation teams, translatingcorporate objectives into market-specific training and deployment plans.● Designed and adapted training programs for each market, improving deployment readiness andreducing rollout delays across the region.● Led cross-functional coordination across sales, technical, and operations teams in a fast-movingmulticultural and multi-country environment.

مجال الشركة:
الاتصالات والشبكات

operations manager

أغسطس 2018 - مارس 2023

Tigo

Guatemala City، جواتيمالا

أغسطس 2018 - مارس 2023

Directed a 150+ agent customer service operation in one of Guatemala's highest-volume telecomenvironments, managing 3 to 7 supervisors and leading a measurable, sustained performancetransformation over five years.● Drove a 54-point NPS improvement through structured coaching programs, a complete redesign ofperformance governance, and a supervisor development track built from the ground up.● Implemented standardized KPI frameworks and feedback systems across local and regional units, creating operational consistency and accountability at scale.● Directed full-cycle recruitment, onboarding, and outsourcing transitions, including regional teamrelocations and organizational restructuring.● Managed cross-functional relationships with HR, Quality, and Commercial teams to align dailyoperations with broader business objectives.

مجال الشركة:
الاتصالات والشبكات

corporate training manager

نوفمبر 2011 - مارس 2018

Telus Digital

Guatemala City، جواتيمالا

نوفمبر 2011 - مارس 2018

Led global training and enablement for TELUS International's Fitbit operations — one of the company's mostcomplex global accounts — with coverage across Latin America, North America, and Asia Pacific overseven years.● Owned the end-to-end design, delivery, and continuous improvement of onboarding, refreshertraining, and coaching programs for 500+ support representatives across three continents.● Maintained training KPIs and quality standards while localizing content for multicultural teamsoperating across different time zones, languages, and market realities.● Supported regional launches, compliance audits, and quality initiatives through international on-siteleadership in multiple countries.● Served as the primary training point of contact for Fitbit's global operations team, managingexpectations and alignment across cultures, geographies, and seniority levels.

مجال الشركة:
الاستعانة بالمصادر الخارجية للعمليات التجارية

التعليم

Metis

أبريل 2027

أبريل 2027

ماجستير، Business Administration

السويد

ESI school of business

نوفمبر 2018

نوفمبر 2018

بكالوريوس، Business Administration

جواتيمالا

Skills

Management
Expert
Management
Expert
Sales
Expert
Sales
Expert
Customer Care
Expert
Customer Care
Expert
Operation Management
Expert
Operation Management
Expert
Administration
Expert
Administration
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Business Development
Intermediate
Business Development
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Customer Service
Expert
Customer Service
Expert
Call Center
Expert
Call Center
Expert
Marketing
Beginner
Marketing
Beginner
Operation
Intermediate
Operation
Intermediate
Project Management
Intermediate
Project Management
Intermediate
Telecom Sales
Intermediate
Telecom Sales
Intermediate
Leadership
Expert
Leadership
Expert

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي

لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.

اللغات

الاسبانية
اللغة الأم
الانجليزية
متمرّس

الهوايات

  • exercise
    I do weights regularly, run weekly, swim weekly and play badminton occasionally
  • Art
    I have been a part of many local and international art expos.