ديفيد شاكون

Partner directly with startup founders and senior executives to ensure their executive assistant relationshipsdeliver sustained operational value at scale.● Manage the health and performance of 10+ active assistant-client partnerships, serving as the seniorpoint of alignment for escalations and strategic decisions.● Design and continuously evolve the delegation frameworks, onboarding processes, and feedbacksystems used across all active partnerships.● Coach executive assistants on performance standards, communication, and client-specific deliveryexpectations.● Act as the bridge between clients, assistants, and internal leadership — resolving friction before itbecomes churn and ensuring long-term partnership success.

Owned regional enablement strategy and execution across 7+ countries, reporting directly to HQ leadershipand serving as the primary link between corporate strategy and local implementation.● Delivered against a $12M regional rollout objective, ensuring on-time and on-budget execution acrossall markets.● Served as the primary liaison between Huawei HQ and local implementation teams, translatingcorporate objectives into market-specific training and deployment plans.● Designed and adapted training programs for each market, improving deployment readiness andreducing rollout delays across the region.● Led cross-functional coordination across sales, technical, and operations teams in a fast-movingmulticultural and multi-country environment.

Directed a 150+ agent customer service operation in one of Guatemala's highest-volume telecomenvironments, managing 3 to 7 supervisors and leading a measurable, sustained performancetransformation over five years.● Drove a 54-point NPS improvement through structured coaching programs, a complete redesign ofperformance governance, and a supervisor development track built from the ground up.● Implemented standardized KPI frameworks and feedback systems across local and regional units, creating operational consistency and accountability at scale.● Directed full-cycle recruitment, onboarding, and outsourcing transitions, including regional teamrelocations and organizational restructuring.● Managed cross-functional relationships with HR, Quality, and Commercial teams to align dailyoperations with broader business objectives.

Led global training and enablement for TELUS International's Fitbit operations — one of the company's mostcomplex global accounts — with coverage across Latin America, North America, and Asia Pacific overseven years.● Owned the end-to-end design, delivery, and continuous improvement of onboarding, refreshertraining, and coaching programs for 500+ support representatives across three continents.● Maintained training KPIs and quality standards while localizing content for multicultural teamsoperating across different time zones, languages, and market realities.● Supported regional launches, compliance audits, and quality initiatives through international on-siteleadership in multiple countries.● Served as the primary training point of contact for Fitbit's global operations team, managingexpectations and alignment across cultures, geographies, and seniority levels.