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ديفيد دي غروف, Chief Technology Officer

ديفيد دي غروف

Chief Technology Officer·Rommaana

المملكة العربية السعودية

دكتوراة, Computer Science And Business Administration

الخبرة العملية

مجموع سنوات الخبرة: 27 سنوات, 8 أشهر

Chief Technology Officer

مارس 2023 - حتى الآن

Rommaana

الرياض، المملكة العربية السعودية •هجين

مارس 2023 - حتى الآن

Defining the long-term technical roadmap and scaling the InsurTech
ecosystem.
• Commercial Growth: Engineered the embedded insurance strategy
that converted technology into a direct B2B revenue stream for partners.
• Market Agility: Reduced time-to-market for new products by 10x
through the design of a frictionless, API-first architecture.
• AI Strategy: Orchestrated the transition to AI-driven claims processing,
reducing operational overhead and increasing customer LTV.
مجال الشركة:
التأمين
الدور الوظيفي:
تكنولوجيا المعلومات

Chief Technology Officer

مارس 2023 - مايو 2026

Rummanat alTagniyat

الرياض، المملكة العربية السعودية

مارس 2023 - مايو 2026

• Spearheaded the development of an embedded insurance strategy, transforming technology into a direct revenue stream for partners.
• Ensured 100% compliance with key regulatory frameworks, including the Insurance Authority (IA) and SAMA, enhancing operational integrity.
• Accelerated product time-to-market by 10x by designing a frictionless, APL-first architecture, collaborating with Al Etihad and Chubb.
• Led the transition to an AI-driven claims processing system, improving efficiency and customer satisfaction.
• Fostered a culture of innovation and agility, aligning technology initiatives with business objectives to drive service excellence.
مجال الشركة:
تطوير البرمجيات
الدور الوظيفي:
تكنولوجيا المعلومات

Service Operation Manager

مارس 2020 - مارس 2023

eMcREY

الرياض، المملكة العربية السعودية

مارس 2020 - مارس 2023

Directed mission-critical operations for the mada National Payment Sys
tem.
• National Governance: Established the executive KPI framework used by
the Board and SAMA stakeholders to monitor the health of Saudi Arabias
payments.
• Risk Mitigation: Served as the Technical Source of Truth during na
tional system upgrades, preventing service disruptions.
• Data Strategy: Leveraged analytics to identify systemic trends, optimiz
ing national payment throughput and stability.
مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
الإدارة

Service Operation Manager

مارس 2020 - يناير 2023

eMcREY (Saudi Payments),

الرياض، المملكة العربية السعودية

مارس 2020 - يناير 2023

• Established an executive KPI framework for the Board and SAMA, enhancing oversight of the mada National Payment Systems health and throughput.
• Acted as the Technical Source of Truth during critical national payment rail upgrades, effectively mitigating risks and preventing service disruptions across the Kingdom.
• Led National Reporting and Capacity Management initiatives, ensuring ecosystem stability during unprecedented transaction peaks, thereby supporting operational resilience.
• Championed cross-functional collaboration to drive improvements in service delivery and operational efficiency.
• Leveraged data-driven insights to inform strategic decisions, contributing to the overall success of national payment operations.
مجال الشركة:
الخدمات المالية
الدور الوظيفي:
الإدارة

Head Of Operations

أكتوبر 2014 - مارس 2020

BNP Paribas

Madrid، أسبانيا

أكتوبر 2014 - مارس 2020

• Operational Centralization: Led a massive pan-European efficiency
program, centralizing IT infrastructure and support from 26 countries
into a hub in Madrid.
• Cost Optimization: Successfully reduced local IT headcounts across Eu
rope by maintaining lean on-site presence, significantly lowering opera
tional expenditure.
• Standardization: Unified Bank Security protocols and IT processes
across the region to ensure enterprise-wide compliance and risk parity.
مجال الشركة:
البنوك
الدور الوظيفي:
الإدارة

Head of Operations - European Service Desk

يناير 2014 - مارس 2020

BNP

Madrid، أسبانيا

يناير 2014 - مارس 2020

• Spearheaded a pan-European efficiency initiative, centralizing IT infrastructure and support for 26 countries into a single Madrid-based hub.
• Achieved significant cost optimization by reducing local IT headcounts across Europe while maintaining a lean on-site presence, resulting in lower operational expenses (OPEX).
• Drove standardization of Bank Security protocols and IT processes across the region, ensuring enterprise-wide compliance and risk mitigation.
• Effectively scaled the department from Head of Operations - European Service Desk to Service Operations Manager, enhancing service delivery and operational efficiency.
مجال الشركة:
البنوك

Team Lead - UK & FR Operations

يناير 2012 - يناير 2014

BNP

Madrid، أسبانيا

يناير 2012 - يناير 2014

• Led IT operations for the United Kingdom and France headquarters, ensuring seamless service delivery across regions.
• Integrated and harmonized service delivery models, enhancing efficiency and standardizing incident management for high-volume banking hubs.
• Acted as the primary escalation point for critical system outages, successfully maintaining robust uptime for global financial markets.
• Fostered collaboration between teams to improve incident response times and minimize disruptions.
• Implemented best practices in service operations, contributing to enhanced customer satisfaction and operational excellence.
• Developed and mentored team members, promoting a culture of continuous improvement and accountability.
مجال الشركة:
البنوك

it expert

أكتوبر 1998 - ديسمبر 2012

spain

Madrid، أسبانيا

أكتوبر 1998 - ديسمبر 2012

• Spearheaded the transition from outdated technical infrastructure to cutting-edge IT Service Management (ITSM) frameworks, enhancing operational efficiency.
• Cultivated a robust understanding of service operations within financial ecosystems, focusing on technical security and data privacy.
• Collaborated with cross-functional teams to ensure seamless integration of ITSM practices, leading to improved service delivery.
• Leveraged expertise in high-value asset management to optimize resource allocation and risk mitigation strategies.
• Drove initiatives that fostered a culture of continuous improvement, aligning IT services with business objectives in the banking sector.
مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

Universidad Politécnica de Madrid

يونيو 2004

يونيو 2004

دكتوراة، Computer Science And Business Administration

أسبانيا

Skills

BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
COMPLEXITY THEORY
Intermediate
COMPLEXITY THEORY
Intermediate
CORPORATE FORECASTING
Intermediate
CORPORATE FORECASTING
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
OIL AND GAS
Intermediate
OIL AND GAS
Intermediate
PRODUCT ROADMAPS
Intermediate
PRODUCT ROADMAPS
Intermediate
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
BUSINESS DEVELOPMENT
Expert
BUSINESS DEVELOPMENT
Expert
ENGINEERING MANAGEMENT
Expert
ENGINEERING MANAGEMENT
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
MARKETING
Intermediate
MARKETING
Intermediate
OPERATIONS
Expert
OPERATIONS
Expert
OPERATIONS MANAGEMENT
Expert
OPERATIONS MANAGEMENT
Expert
ORGANIZATIONAL CHANGE MANAGEMENT
Expert
ORGANIZATIONAL CHANGE MANAGEMENT
Expert
PROFIT AND LOSS P&L MANAGEMENT
Intermediate
PROFIT AND LOSS P&L MANAGEMENT
Intermediate
TEAMWORK
Expert
TEAMWORK
Expert
Project Management
Expert
Project Management
Expert
Sales
Intermediate
Sales
Intermediate
MS Project
Intermediate
MS Project
Intermediate
Administration
Expert
Administration
Expert
Planning
Expert
Planning
Expert
AutoCAD
Beginner
AutoCAD
Beginner
Microsoft Office
Expert
Microsoft Office
Expert
Management
Expert
Management
Expert
Engineering
Expert
Engineering
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Banking
Expert
Banking
Expert
Preparation
Expert
Preparation
Expert
Accounting
Intermediate
Accounting
Intermediate

اللغات

الانجليزية

متمرّس

الفرنسية

متوسط

الاسبانية

اللغة الأم

العربية

مبتدئ

التدريب و الشهادات

الشهادات
PMP (Project Leadership) ITIL Certified Google Cloud Architect
Google Cloud Architect
ITIL Certified
Leadership)
Professional PMP

الهوايات والاهتمامات

Performing Arts & Acting

Active contributor to the burgeoning Saudi film and television industry. Through various local productions, I have developed strong skills in creative storytelling, public speaking, and high-pressure collaboration. Engaging with diverse crews and directors has sharpened my ability to take feedback constructively and adapt quickly to dynamic environments.