Director of Business Development
Alert HR Solutions
مجموع سنوات الخبرة :11 years, 6 أشهر
As Head of Business Development for Alert HR Solutions, my primary responsibilities include leading the company's sales and marketing efforts, identifying and pursuing new business opportunities, and developing and maintaining relationships with key clients and partners. I am responsible for creating and implementing strategic plans that align with the company's goals, as well as analyzing market trends and competitor activity to ensure that Alert HR Solutions remains competitive in the marketplace. Additionally, I oversee the professional development of the sales team and the execution of specific marketing campaigns. I manage the needs of a team of sales professionals and monitor KPIs/targets daily. I work closely with all other departments to ensure the business development initiatives are aligned with the overall company strategy.
I was solely responsible for the growth and development of OUP’s academic and higher education markets within the Middle East and North Africa region.
I had tough annual budget/targets to achieve, but I always exceeded all targeted expectations during my time at OUP.
On a day-to-day basis, I managed the needs of a diverse customer base, from small independent bookshops to multi-national retailers, Individual lecturers to heads of faculty in some of the world’s leading universities.
I logged my actions, tasks, and customer interactions in Salesforce and SAP daily.
I gained vast experience in dealing with senior management, in some of the world’s largest corporations, all seeking my advice and professional guidance on the best-fitting products for their brands.
I continually found new ways/channels to help grow OUP’s exposure, especially in the “non-repped” territories.
I constantly created new “outside of the box” ways to increase revenue, and I spearheaded multiple projects that saw great success. These projects had never been seen within the region and some were rolled out to other academic sales teams across the globe.
• Returned products reduced from £76K in 2019 to only £32K in 2021 = Estimated revenue of £44K
• Average discount level reduced from 55.53% in 2019 to 50.52% in 2021 = Estimated profit of £69K
• Added 26 new corporate accounts in 24 months. = New business, worth over £165, 000
• Increased annual revenue by 4% in my first full financial year
• Increased annual revenue by 6% in my second financial year
GulfTalent are a leading job board in the Middle East.
I managed a portfolio of over 150+ corporate and business clients throughout the Middle East region.
I monitored the market to ensure my clients had competitive quotes and visited any clients that I believe to be in danger of not renewing their contracts.
I utilized my strong negotiation skills and sales experience daily to ensure targets were regularly exceeded.
I regularly visited clients throughout the Gulf region to ensure they were fully aware of any new features available on the platform and conducted training sessions for any new joiners.
• Signed 44 new accounts during my time with GulfTalent
• Increased annual revenue by 9% in my first year
• Increased regional revenue by 12% in my second year
• Negotiated multiple “high-level” deals with some of the world’s largest companies (Coca-Cola, Nestle, Cisco)
AO are the UKs largest online distributor for Electronics.
During my time at AO.com, before I left the UK to move to the UAE, I managed a team of experienced BDM’s. I worked with individual agents to set personal targets and delegated responsibilities, based on individual strengths and weaknesses. I oversaw the activities and performance of the team and ensure they had the necessary resources to perform. I worked with sales and marketing directors to develop strategies, to achieve organizational goals and revenues, I monitored targets/objectives daily and leased with other company functions to ensure success. I regularly provided feedback; support and coaching to the team and planned appropriate training, where necessary.
•Monitored agent activity to track, collate and interpret sales figures, to forecast sales revenues
•Generated timely sales reports for senior management and company shareholders
•Conducted market research on both competitors and customers to identify new opportunities
•Attended trade meetings/industry conventions to network and cultivate effective business relationships
•Implemented a lean / 6-sigma approach to working within AO, as this had not been used previously
Managed the daily operation of an award-winning sales team. I fully matured teams and coached underperformance across the site. I provided sales floor leadership and supervision to over 30 agents and assisted in building relationships at site level with key partners to uplift both the quality and operational functionality of the channel. Business strategy in mind, I worked closely with channel specialists to contribute to the design architecture and delivery of innovative propositions, which drove a broader breadth of higher-margin products whilst maintaining the superior customer service story. Always dependable, I set high professional standards with an energetic and positive outlook, which inspires others.
•Track record in driving agents, coaching managers, designing and delivering clear converged sales propositions
•6-sigma approach to problem-solving, identifying and implementing best practices in all possible instances
•Ownership of site recruitment, center partnering, and process improvement
•Won multiple performance and sales-related awards, as listed below
•Implemented a 6-sigma approach to “working smarter” into my team
NVQ Level 3 – Domestic natural gas installation NVQ Level 3 – Complex gas installation & maintenance NVQ Level 2 – Domestic gas installation & maintenance NVQ Level 3 – Delivering art-form development sessions NVQ Level 3 – Cultural venue administration NVQ Level 2 – Cultural venue operations and support 9