Advisor
UL
مجموع سنوات الخبرة :14 years, 9 أشهر
During the past years, I have involved in leading the team as well as the prioritization of the activities. I have been formally promoted to the role of Test Lab Manager early January 2017. This role allows me to manage directly the team, the planning, the progress of the test activities and report directly to
My main activities are around the RTA Test Authority and supporting RTA to enhance the nol scheme to a means of payment.
I have been leading the NFC project which consist in integrating in the existing Public Transport App a NFC plug in to communicate with the existing nol card to perform reload of funds, buying products or paying any RTA service. I transfer the knowledge to the vendor and the technical requirements.
Additionally, I have been involved in multiple projects how to introduce on the market the newest technology for the Transit systems and perform basic acceptance and performance testing.
I supported RTA with the introduction of smart nol using the handsets NFC interfaces in combination with embedded secure element (e.g.: UICC). I managed the project progress and support different technical team to analyze the issues during the certification. I have also been involved in the testing of the different interfaces as well as supporting the vendors in implementing the low level requirements.
I have also participated to the enhancement of the fare policy. I organized together with the different stakeholders and suppliers a workshop in order to go through the requirements and provide the updated technical specifications.
As an active member of the Test Authority, my role was not only performing the end to end testing but also to improve the efficiency of the Test Tool. The Test Tool is almost 90% automated, to validate the end to end results.
I have been studying the Account Cloud Based implementation specifically for Transit ecosystems in order to advice RTA on a possible implementation in the existing e-Ticketing system.
The testing is performed in 3 cycles Certification/Integration and Interoperability based on the specifications.
My first involvement was to develop a reporting tool using MS Business Intelligence to allow the analysis of the transactions received at Level 3 based on for example:
•Number of passenger per station
•Financial report reflecting Sale and Usage of the transporting system
•Generating daily report with pre-defined criteria
Additionally, I also developed a .NET application to compare Equipment Operation Data (EOD) month by month in order to validate EOD according to multiple pre-defined criteria.
I also participated to the development of a NFC (Near Field Communication) prototype, the configuration and the testing of the prototype. I was also actively involved in the enhancement of the current hybrid mobile application of RTA to introduce a plug in to allow the NFC enabled handset to communicate with the nol Card.
In the RTA project, I was also involved in test planning and execution:
•Development of the test plan, specification / integration / interoperability based on the Use Cases from Policies, Business Rules or Transaction diagram
•Creating the test plan to Collis Test Manager to facilitate the execution, prepared the expected results
•Execute the test cases, match the output with the expected results, verify the integrity of the data in the server back end and reporting
•Analyze smart card layout, transaction data, system integrity and performance
•Re-test all fixed issues fixed after release management
During the execution, I logged all the issues in the Incident Management system in order to report them to the software developer (i.e.: Thales, ACS, MCS, Octopus, IBM)
During the Issue Management, I reviewed the open issues, re-test and provide recommendation based on the specifications.
My main roles were the daily support and implement internally the management application
I started to work in Unisys BV as Technical Support agent supporting the internal Unisys employees in regards to hardware and software.
Shortly I have been promoted to Technical mentor to the European Technical support, providing trainings and review customer satisfaction in regards to quality and efficiency of agents.
As Knowledge Manager in Unisys, my role was to maintain the support information at the Service Desk and travelling to customers to gather all information in order to provide appropriate support to customers.
I have been involved in the opening of 2 new Unisys centers in Hungary (Budapest) and India (Bangalore). My main roles were to make sure of the quality of the support and maintain a high customer satisfaction. One of the main improvements was the implementation of a global and single knowledge base to centralize all most frequent questions/answers to help the customer service.
I provided software and hardware support over the phone for all
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