Sr. Business Development Manager
VISTAS Global
Total years of experience :24 years, 2 Months
IT Enterprise Solutions
IT Managed Services
IT Outsoursing
IT Business Services
IT Automation Services
Smart Cities Silutions
Low Code Development
• Working as senior sales Account Manager for enterprise level accounts for all IT products & services. Reporting directly to General Manager
• Develop and maintain the relationships with existing vendors & partners including but not limited to DELL, VMware, Microsoft, TrendMicro, Fortinet, Palo Alto, and build new relationships capable of building revenue.
• Manage multiple accounts including initiation, analysis, monitoring and evaluating new opportunities for each account.
• Increase customer satisfaction through consistent customer contacts and continual long-term relationships.
• Following the sales process from start through to close.
• Writing proposals for prospective clients applying for tenders.
• Drive efforts to meet sales quotas and individual account goals.
• Utilize resources to evaluate new potential clients through phone and email.
• Complete all required sales reports including pipeline activity and prospects for bids and proposals using Salesforce, Excel or other available tool.
• Promoting the image of the company as a leader in technology services.
• Stay informed of new technologies and companies competitive positioning.
• Manage, direct and control the planning, implementation and operation of all IT, Telecommunication and information security Infrastructure & Services for GDI.
• Provide leadership, vision, and direction for Application, infrastructure, system, network, security and IT support teams.
• Develop & contribute to the formulation of GDI’s IT strategy and business plan.
• Advise senior management on IT systems conversions and integrations in support of business goals and objectives.
• Continuously assess and validate IT related risks and suggest suitable and cost-effective mitigations and ensure timely reporting in accordance with the Risk Management Framework.
• Define, implement and test the IT disaster recovery plans to meet the business continuity requirements of GDI.
• Prepare IT Budgets and recommend capital plan for the IT department
• Manage the IT Projects/Programs by adopting appropriate project/program management standards, processes and guidelines complying with GDI Project Management Guidelines (PMG).
• Manage IT Software and Hardware License
• Establish, implement and recommend IT Policies, Procedures, Standards, Frameworks, Basslines and any other ‘IT internal control measures’ for the effective functioning and quality/cost-effective delivery of IT Services.
• As Head of Information Technology, take full responsibly for all aspects of Information Technology functions at GDI.
• Successfully achieving and maintaining IT Department KPI.
• Successfully achieving and maintaining IT department network, systems, and application uptime.
• Successfully achieving and maintaining IT department end users Support SLA.
• Successfully maintaining of IT disaster plan and acting as core member in organization Business continuity team.
• Successfully managing and maintaining IT budget control.
• Closing IT Audit Point on time
• Taking part as core member in IT steering Committee and other Organization committees
• Representing IT for Operation External meetings with clients specially for new projects or operation implementation.
• Provided leadership, vision, and Supervision to IT Infrastructure and Operation Team.
• Oversaw the revision of the IT Infrastructure, System, Network, Security, and Support activity plan.
• Supervised the ongoing operations of the IT Infrastructure, System, Network, Security, and Support providing quality and timely support to GDI employees concerning hardware and day to day IT requirements.
• Planed and managed the administering and controlling of the IT Infrastructure & Operation functions to ensure minimum systems, network and communication downtime, best performance, optimum IT security and bandwidth utilization.
• Managed and monitored IT Security Infrastructure including data and physical access.
• Created and updated IT policies and procedure related to IT Infrastructure, operation and security.
• Provided first level assistance to IT manager, as required.
• Took the responsibility of conducting an annual IT Security Assessment and Penetration testing, and security audits and provided recommendations to mitigate risks.
• Prepared and maintained IT Infrastructure & Operation budget control.
• Ensured proper documentations and baseline for all IT infrastructure, network, system, security, support, and communication are up to date and accessible by concern parties.
• Successfully controlled the implementation and operation of all IT Infrastructure, Network, Telecommunication and security.
• Implemented several Infrastructure & network systems and devices that were part of the IT security enhancement plan.
• Successfully managed the IT part of GDI new office preparation and movement project.
• Completed multiple IT infrastructure, network and systems upgrades with minimum downtimes
• Administered, controlled and monitored GDI wired and wireless LAN (Local Area Network), WAN (Wide Area Network) and voice communication systems.
• Administered and controlled internet setup, access and traffic monitoring.
• Manage & Monitor IT Infrastructure and Information Security logging system.
• Performed advanced troubleshooting of various IT infrastructure, System, network and communication in both main IT and DR Data centers.
• Provided 3rd level support for all IT infrastructure, network and communication problems reported and assist in 2nd level support when required.
• Supervised the executions of service level agreements, with respect to availability, performance, capacity, and security with 3rd party providers.
• Assisted in preparing the first IT Disaster Recovery plan and designed and built the first DR site.
• Managed IT Hardware and controlled the IT Asset Tracking & Inventory System
• Implemented multiple network and IT security systems in GDI that ensured proper control & monitoring over IT system access and utilization.
• Acted as Projects Manager for Al Majaz IT Networking and Hardware Projects
• Acted as Senior Network & System Administrator for AlMajaz Group of Companies
• Managed and supervised the internal technical and support team for AlMajaz Group of Companies.
• Managed and supervised technical and support team for external support & maintenance contracts.
• Built and Managed IT Data Center Hosting for four (4) different companies.
• Successfully Completed multiple major IT comprehensive consultancy & Systems services for government and private sectors
• Took the role of Pre-sales, Consultant Engineer, Network Solutions Provider, Tenders & Quotation Specialist for several IT works in Alamajz
• Acted as Project Manager for AlJazeera Mobile Project
• Acted as Senior System Administrator for Al Jazeera Mobile Systems
• Acted as Senior Network Administrator for External Data Leased Lines and VPN connections
• Supervised AlMajaz Telecom technical and support team
• Acted as Main coordinator with “AlJazeera Channel” and all other mobile service providers worldwide for launching AlJazeera SMS News and Other Mobile Services World Wide
• Ran Qatar Call day to day technical operation requirements
• Supervised Qatar Call technical and support team
• Senior System Administrator for IVR, SMS & MMS Servers
• Senior Network Administrator for External Data/Voice Leased Lines and VPN connections
• Established the Interactive SMS Services in Two Different Countries.
• Main coordinator for Qatar Call and all other mobile service providers worldwide for launching Qatarcall Mobile services World Wide.
- Participate in preparing a full study on Interactive Voice Response System (IVR), Periphonics System