senior telecommunication engineer
metco company
Total years of experience :17 years, 4 Months
* May 2013 until now:
Avaya voice engineer in Middle East Telecommunication Company. (METCO) platinum Business partner AVAYA in Kuwait
- Job Responsibility:
- Take a Responsibility of any AVAYA project, Implementation Plan, Installation, configuration, documentation and ending by Supporting and Maintenanc
1- project location :VIVA company
Job description : new Installation, Configuration
The project consist of Avaya Aura Midsize Business Template Hp DL360G (CMM6.2, system manager 6.2, session manager 6.2, AES 6.2), G450, Avaya Flare® Experience on IPadphone and 300 ip phones 9621, 9641 and Scopia Camera endpoint with Avaya Scopia XT desktop
2- project location :Babtain Trading and Contracting
Job description : new Installation, Configuration
The project consist of two servers S8300D with Avaya Aura CM 6.2 (one for controller and another for LSP ), two G450, Hp DL360G server for system and session manager, SIP trunks between Avaya Session manager in HQ and CS1k in branches and IP phones 96xx series with active directory
3- project location :Al Yasra Food CO.
Job description : new Installation, Configuration
The project consist of Avaya Aura Midsize Business Template Hp DL360G (CMM6.3, system manager 6.3, session manager, AES 6.3, Presence ), G450, SBC(session border controller ) for remote user
, sip integration with Microsoft Lync and Avaya Flare® Experience on IPadphone (voice, video call and IM)
4- project location :American University Media Of middle East
Job description : migration , new Installation, Configuration
• Migrate duplex server S8720 Avaya Aura CM 5.2.1 to duplex server HPDL3608G CM6.3 and addition license for new stations
• Installation and configuration Avaya Aura system manager and session manager on two servers HPDL3608G
• Installation and configuration Avaya Aura enablement services on server Dell R620
• Installation and configuration WFO12 on windows server 2008
• Installation and configuration Avaya session border controller for remote users Avaya communicator 2.0 on IPad, Android and Windows OS
• Configuration Proteus server (call account) and integration with Avaya Aura CM
May 2010 to March 2013:
Avaya voice engineer in Malaz Technology & Communication Company. Golden Business partner AVAYA in Kingdom Saudi Arabia (KSA)
- Job Responsibility:
- Take a Responsibility of any AVAYA project, starting from Design and pricing (ASD) Implementation Plan, Installation, configuration, documentation and ending by Supporting and Maintenance (presales and technical engineer)
- Most Important Projects:
1- project location: king Abdelaziz university (KAU) Jeddah
Job description: Installation, Configuration
The project consist of two S8800 CM 5.2.1, S8800 AES server, 20 G450 , six G650 and Avaya aura communication manager CM5.1.2
2- Work as Resident Engineer support at " SABB BANK (HSBC Saudi) FOR ( 2 month )",
This site consist of communication manager servers, AES servers, CMS sunsolares , contact store recording (witness)
3-project location: National water company (NWC)
Job description: upgrade
Upgrade duplicate server S8720 from CM5.0 to Avaya aura communication manager CM 5.2.1
4-project location: SABB BANK (HSBC Saudi)
Job description: Migration Call center
Migrate duplicate server S8720 with CM4.0 to duplex server hpDL360G with aura communication manager CM 5.2.1
Migrate two AE services S8500 server 4.2 to two AE services S8800 server 5.2.1
5- project location : ministry of media
Job description : new Installation, Configuration
The project consist of simplex hpDL360G CM 5.2.1, 150 ip telephones and one G450 and Avaya aura communication manager CM5.1.2
6- project location : Tamuz STC call center
Job description : new Installation, Configuration
The project consist of Avaya Aura Midsize Business Template Hp DL360G (CM6.1, system manager 6.1, session manager 6.1, AES 6.1), work force optimization (ACR10.1), voice portal and Avaya Aura contact center AACC6.2
* December 2006 to May 2010 :
Avaya voice engineer in summit Technology Solutions (STS) company.
In Cairo
- Job Responsibility:
- Take a Responsibility of any AVAYA project, starting from Implementation
Plan, Installation, configuration, documentation and ending by Supporting and Maintenance
- Most Important Projects:
1-Project location: ORASINVEST (Orascom services)
Job description: Installation, Configuration, Support and Maintenance.
Project product: AVAYA
The project consist of four S8720, two G700, fifteen G350 (LSP), six G650 and IP telephones, communication manager CM3.1.2, AES server
2-project location: Misr Elmaksa (MCDR)
Job description: Installation, Configuration, Support and Maintenance.
Project product: AVAYA
The project consist of two S8720, two G650, INTUITY AUDIX LX1.1 and communication manager CM4.0.1
3- project location: AVON company
Job description: Installation, Configuration, Support and Maintenance.
Project product: AVAYA
The project consist of two G450(one main and other LSP(call center), 100 IP telephones, IA770, BCMR and communication manager Aura CM5.2 and call center with 30 agent EAS
4- project location :electrical Alex
Job description: Installation, Configuration, Support and Maintenance.
Project product: AVAYA
The project consist of two G450(call center), 20 IP telephones, IA770, BCMR and communication manager Aura CM5.2
* Bachelor degree in Communication and Electronics Engineering, Faculty Of Engineering, Assiut University -- Assiut (June 2006)
