porter
transguard group
Total years of experience :1 years, 1 Months
• deal directly with customers either by telephone, electronically or face to face
• respond promptly to customer inquiries
• handle and resolve customer complaints
• obtain and evaluate all relevant information to handle inquiries and complaints
• perform customer verifications
• process orders, forms, applications and requests
• direct requests and unresolved issues to the designated resource
• manage customers' accounts
• keep records of customer interactions and transactions
• record details of inquiries, comments and complaints
• record details of actions taken
• manage administration
• communicate and coordinate with internal departments
• follow up on customer interactions
Airside Observe safe ground handling procedures and maintenance of ground handling equipment, including the performance of equipment checks.
Ensuring the inbound flights are unloaded in a timely fashion and outbound flights are loaded and accounting for the baggage loaded in compartments to ensure proper weight and balance.
Sort baggage into containers according to their destination and keep a record of every bag and confirm when they arrive at their designated destination.
Assist in ramp set-up and storage of equipment and baggage.
Responsible for maintaining safety and security of the ramp at all times.
Monitor customer safety during boarding and deplaning, and assist customers in a friendly and courteous manner.
Transfer baggage to all airlines.
Comply with all safety procedures and station policies.
Responsible for courteous, prompt, accurate and careful handling of customer baggage, airfreight and continuous lifting, loading / unloading, sorting and transfer of baggage.
Kenya Institute of Mangement- (Diplôma in business management)
Mbau-ini High School - O level (Kenya Certificate of Secondary Education) Jambo sana institute - Computer packages