Store In-charge
Viva Entertainment
Total years of experience :6 years, 4 Months
Accountable in meeting the store planned targets every month
Ensure that customers are properly attended to on the selling area to ensure maximum customer satisfaction
Monitors daily sales to ensure that monthly sales target/quota is achieved
Ensure accuracy of actual stocks received against invoice
Ensure that received stocks are properly merchandized and excess quantities are properly arranged at the warehouse
Ensure that merchandising guidelines/ planogram are implemented
Address fast sellers and slow sellers and take necessary action
Provide reports to head office as necessary (sales/replenishment orders/customer feedback)
Accountable in meeting the store planned targets every month
Accountable for ensuring all (controllable) store costs / expenses are tracked and remain within the agreed budgets
To control stock loss or theft incidents within store by taking necessary actions to train the team and minimize pilferage
Ensure the team acknowledge, welcome & greet all customers in a warm and friendly manner / attitude.
Coach team members how to proactively identify when a customer needs help and how to adjust their service style to suit the needs and requirements of each customer
Build strong and effective relationships with customers in order to deliver exceptional service (and develop an extensive loyal customer database)
Takes responsibility for analysing stock management information available to ensure sales opportunities are maximised
Ensure stock deliveries are swiftly processed and presented on the sales floor according to Brand / Visual guidelines
Establish stock room best practice and coach team to adhere to guidelines at all times
Ensure the store is fully replenished at all times and re-merchandise as required
Coach team to implement excellent visual standards in store and create a look that meets the brand expectations / visual guidelines whilst creating interest and excitement for the customer
Maintain the highest Retail Standards on the sales floor at all times
Accountable for managing individual and team performance within company policies and legal restrictions
Complete training needs analysis for each member of the team / overall team to ensure relevant and value adding training initiatives are designed and delivered
Complete regular performance reviews and appraisals for each team member
Organize and delegate work activities to the team and give constructive feedback
Conduct daily and weekly team briefs ensuring the team are updated and focused on the achievement of store targets and promote positive team morale
Assist customers on the selling area and ensure maximum customer satisfaction
Monitors daily sales to ensure that monthly sales target/quota is achieved
Verification of actual stocks received against GTM (Goods transfer Movement Sheet)
Arrange received stocks at the back store
Ensure that all available styles and sizes received are displayed in the selling area
Ensures that all items are properly merchandised based on company’s retail standard (steaming/size marking/size wise/ color blocking/Outfit building)
Address fast sellers and slow sellers on the floor and takes necessary action
Prepares store transfers to assure balanced stocks among branches
Undergradute