Dawar خان

• Lead a team of 6, driving all technical aspects, including the development and management of web apps and mobile apps,
ensuring seamless user experiences and operational efficiency.
• Spearhead the Qatar Central Bank license submission, handling all documentation and ensuring compliance with regulatory
requirements for operating in the fintech sector.
• The POC in QCB sandbox launch, managing sandbox reporting and maintaining consistent communication with regulatory bodies
to ensure smooth operations.
• Automate sales pipelines by setting up efficient workflows using Freshsales, significantly improving the sales process and driving
business growth.
• Oversee merchant onboarding and conduct merchant training sessions, ensuring partners are well-equipped to use the platform
effectively.
• Manage board meetings, providing strategic updates on operations, tech developments, and growth strategies to stakeholders.
• Establish a marketing communication funnel, aligning marketing efforts with business goals to increase customer acquisition and
retention.
• Set up and integrate the customer service system using Freshworks, enhancing customer support and improving response times
for client inquiries.
• Collaborate with financial consultants to develop a robust business plan, aligning financial goals with operational strategies to
ensure sustainable growth and profitability.

- Manage the product development process, including product road mapping, requirements gathering, design, development, testing, and launch
- Lead cross-functional teams of product managers, engineers, designers, and other stakeholders to deliver products on time and within budget
- Ensure that products meet or exceed customer requirements and expectations
- Communicate with stakeholders and senior leadership to keep them informed of product progress and any issues that arise
- Identify and mitigate risks that could impact product delivery
- Continuously improve the product development process to increase efficiency and effectiveness- Manage the product development process, including product road mapping, requirements gathering, design, development, testing, and launch - Lead cross-functional teams of product managers, engineers, designers, and other stakeholders to deliver products on time and within budget - Ensure that products meet or exceed customer requirements and expectations - Communicate with stakeholders and senior leadership to keep them informed of product progress and any issues that arise - Identify and mitigate risks that could impact product delivery - Continuously improve the product development process to increase efficiency and effectiveness

• Led a tech team of 5-6 people to deliver product initiatives across various domains.
• Developed and maintained Business Intelligence Dashboards to provide key insights and enhance decision-making.
• Facilitated brainstorming sessions using the ICE model (Impact, Confidence, Effort) to prioritize and refine innovative product
ideas.
• Launched a Digital Prepaid Card, integrating it into the apps user experience.
• Developed and introduced YoungBucks Card, a prepaid card specifically for younger users, providing a tailored experience for
children.
• Optimized the User Onboarding process with a focus on enhancing eKYC and AML compliance.
• Introduced eKYC solutions, streamlining customer verification and reducing onboarding friction.
• Implemented Open Banking integration, enabling users to connect their bank accounts securely.
• Created an AI-based personal finance manager called Bankey that offered personalized recommendations for budgeting and
spending optimization.
• Developed P2P payments functionality, allowing seamless transfers between Bankiom users.
• Designed Risk Profiling workflows, assigning scores based on customer data and behavior to assess financial risk.

• Developing and maintaining consistent metrics for hardware, software, and storage while ensuring strategic capacity planning.
• Building cross-functional relationships with departmental heads and management.
• Have set up priorities, rollout plans and task deadlines keeping in mind the ROI.
• To ensure that Information technology and management are in-line with agreed strategy and policy.
• Respond to and resolve customer complaints and comments as needed.
• Managing and Developed the IT team, to work with them to plan and prioritize the work needs and loads.
• Research and install new systems as per growing business needs and feedbacks.
• Oversee the operation of the product.
• Manage crisis situations, which involve complex technical hardware or software problems.
• Work closely with Legal, to ensure appropriate protection in place to maintain data integrity and confidentiality.
• Advise on matters of IT compliance and ensured adherence to IT policies.
• Contribute to the organizational policy regarding IT quality standards and strategic planning.
• Responsible for Taking key decisions about the business direction.
• Conduct appraisals and supported them to achieve the right targets.
• Responsible for inhouse API/XML solutions provided for B2B or from B2B
• Responsible for all API/XML integrations with third parties.
• Managing various software requirements/enhancement discussions
• More roles and responsibilities can be discussed

• Led the development and management of B2B and B2C platforms for airport transfers, chauffeur drives, and car rentals globally,
with a focus on GCC markets, Europe, and the US.
• Managed all technology operations, including platform development, feature enhancement, and system integrations to support
seamless global bookings.
• Led a team of more than 10 people across Tech and Marketing, ensuring alignment on product goals, market strategy, and
execution.
• Oversaw the implementation of business operations, streamlining processes for inbound and outbound services to ensure
efficiency and scalability.
• Completed over 15 direct OTA-based integrations with major suppliers like Europcar, Sixt, Alamo, National, Avis, Budget, Hertz,
Thrifty, and others, enhancing service availability and options for users.
• Developed an in-house customer service ticket system to handle real-time client issues efficiently, improving response times
and customer satisfaction.
• Coordinated with both corporate and individual clients, ensuring high-quality customer experience and satisfaction across
multiple regions.
• Built and maintained partnerships with car rental companies, airport transfer providers, and chauffeur services to expand
service offerings globally.
• Implemented data-driven strategies for improving operational efficiency and scaling service coverage in key markets.
• Led initiatives to optimize user experience across the platform, including enhancements for multi-language support and payment
gateway integrations.
• Directed compliance with industry regulations and local market requirements, particularly across the GCC, Europe, and the US.

• Developed and maintained the complete credit / debit card payment flow in PHP within the CodeIgniter MVC framework using OOP, from accepting card information from the customer, routing it through the correct payment processors and displaying the response accurately to the customer.
• Integrated PayTabs with SADAD (debit card payment processor of Saudi Arabia) in collaboration with Riyad Bank in Saudi Arabia.
• Integrated core payment processors including American Express, CyberSource, MIGS and PayVision etc.
• Developed merchant funds withdrawal functionality (manual & automatic request), Express Checkout library (Cross Domain Origins), PayTabs Partner Program (Sales Commission system) & API Calls.
• Worked with the operations department to recommend & modify strategies/rules to analyze the transaction and identify any fraudulent transactions using various tools provided by the payment processors.
• Developed functionality to monitor and efficiently manage chargebacks and transaction authorizations.
• Developed the PayTabs management dashboard in PHP to view real-time (location-based, payment method based) transaction statistics to facilities business decisions taken during Board/management meetings.
• Analyzed business requirements, designed and developed various modules of the PayTabs system based on the various department needs including database design.
• Debugged & diagnosed system issues & limitations according to the quality standards set by PCI DSS.
• Worked with the QA department to developing coding standards for PayTabs and implementing the same.
• Performed initial black and white box testing to identify the issues and diagnose them.
• Presented various code review session and a key resource person at code reviews from team members.
• Prepared technical documents and user manuals on each module developed.
• Responsible for release management on staging and production server and ensuring application integrity and minimum downtime.
• Responsible for the security of the application and worked with Application Security Officer to alleviate potential hacking, intrusion and other threats on the system.
• Created test cases and performed stress/unit testing on Payment modules using JMeter.
• Managed project deadlines and task allocation development team of 11 members.
• Attended corporate and sales meetings as a technical expert for PayTabs and provide technical support for existing application modules.

• Led a team of 6 in the development of critical payment gateway features, ensuring effective collaboration and project execution.
• Designed and implemented Express Checkout to streamline the payment process and enhance user experience.
• Developed Decision Manager with Cybersource for advanced fraud detection, improving transaction security and reducing fraud
risks.
• Integrated the platform with Sadad to expand payment options and enhance local transaction capabilities.
• Created and managed an Email & Notifications management system to improve communication and operational efficiency.
• Developed a comprehensive Sales Dashboard and Finance Dashboard (Level 1 & 2) to provide actionable insights into sales pipelines
and financial performance.
• Established a robust Customer Service setup with a complete ticketing system to handle client issues efficiently and improve
customer support.
• Executed dynamic payment processor integrations with major providers, including Cybersource, MPGS, Amex, Payvision, and DCC
currency converter, to enhance payment processing capabilities.
• Developed merchant onboarding processes, ensuring a smooth and efficient integration for new merchants.
• Created and managed an Operations Dashboard (Level 1 & 2) to monitor and optimize operational performance.
• Developed a Chargeback and dispute management system to handle transaction disputes and reduce chargeback rates.
• Conducted documentation, code reviews, and release management to ensure high-quality code, proper release procedures, and
effective knowledge transfer.

• Responsible for analyzing business requirements, technical design, and developed software requirement documentation for each product including UML, Class diagrams, etc.
• Developed the company’s website using PHP, JavaScript, and AJAX on the MySQL database.
• Customized the WordPress CMS, including the development of custom plugins & themes.
• Developed & managed various core products of the company like My City Catering, Did You Buy, Toll Free Rewards, Toll Free Clicks, Firenze, Tex Experts and many more.
• Developed Mall information and store locator Kiosk Application on PHP, JavaScript php for a client.
• Worked as part of the technical support team for various products such as My City Catering, Toll Free Rewards, Toll Free Clicks, etc.
• Managed the software developers’ team as a team leader on various projects.
• Managed various software requirements/enhancement discussions with the clientele.
• Defined business models of the products in discussions with the client.
• Worked on software project planning, design, and development.
• Identified and resolved various issues during the development and quality assurance process.
• Developed required functionality either by coding from scratch or by adapting existing website software and graphics packages.

• Conducted Business Requirements Analysis, developing software requirement documentation, including UML and Class
diagrams for clear technical guidance.
• Led the development of the company website using PHP, JavaScript, and AJAX, on a MySQL database, delivering a fully
functional and responsive platform.
• Customized the WordPress CMS, developing custom plugins and themes to meet client needs.
• Developed and managed core products, including My City Catering, Did You Buy, Toll Free Rewards, Toll Free Clicks, and others,
ensuring high performance and user satisfaction.
• Provided technical support for products like Toll Free Rewards and Toll Free Clicks, troubleshooting and resolving issues.
• Managed the software development team as a team leader, overseeing project execution and timely delivery.