Sales Executive
World Grain Pvt Ltd
Total des années d'expérience :8 years, 1 Mois
Capitalized on industry changes to corner emerging opportunities and maximize company revenue.
Formed impactful relationships with current customers while initiating cold and warm calls with prospects.
Delivered consistent follow up with customers after each merchandise sale by phone or email to answer any last minute questions.
Collaborated with Suppliers and Finance department teams to ensure that service offerings provided are applicable to customers’ needs.
Communicated with customers regarding service requirements and addressed and resolved customer issues.
Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Responsible for preparing, completing and processing all forms with regards to all customer account information, ensued all information was accurate and recorded, made changes to database as necessary.
Responded to customer questions and complaints, delivered fast, friendly and knowledgeable service and was successful in retaining customer loyalt.
Promoted proficient working relationships with customers, government administrators and media personnel.
Maintained productive relationships with existing customers through exceptional follow-up after sales to cross and up sell new services.
Implemented new process and procedures as a result of customer feedback to ensure core issues were resolved at the root cause.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Assisted in the managing of the company database and verified, edited and modified members’ information.
Developed and implemented an innovative marketing communications plan to improve the overall marketing strategy of the company.
Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development.
Upper Second Class Degree