Support Engineer
Nityo InfoTech
مجموع سنوات الخبرة :0 years, 0 أشهر
Responsible for co-coordinating with the organizations IT team through remote session and resolving them in time.
Company 3: - Supra Solutions
SERVICES: - Desktop Support
Roles and Responsibilities
•Responsible for break fix of client pc.
•Responsible for resolving network related issues.
•Responsible for Database Connectivity on storing all the data.
•Responsible for providing Knowledge Transfer to the Client’s Production Support Team.
•Responsible for data backup in client’s PCs as well as Server.
•Responsible for co-coordinating with the organizations IT team through remote session and resolving them in time.
to network alarms and alerts in order to provide proactive notification of issues to customers.
•Escalates issues in a timely and effective manner to management and to the technical authority.
•Managing access to the network to ensure all the work is controlled and understood.
•Provided Tier 2 technical support to customer and internal departments.
•Creating, Solving and following customer issues using bug tracking tool JIRA.
•Preparing status report and Recapping necessary mails.
in
courses: Network Specialist E-Innovative Solution SSLC in Matric H.R Sec School from lavender.