Lead Operations Manager
DENO GROUP
Total des années d'expérience :10 years, 5 Mois
• Spearheading Operational Brilliance: Championed innovative strategies, seamlessly amalgamating metal and mechanical knowledge to optimize scooter fleet performance and durability.
• Precision in Action: Orchestrated flawless production planning, surpassing key performance metrics with surgical precision.
• Fostering Synergy: Galvanized teams through clear and concise communication, fostering an environment of collaboration and operational excellence.
• Insights That Drive Success: Leveraged analytical prowess to decipher data, empowering informed decision making and continuous enhancement.
• Inspiring Excellence: Nurtured a culture of greatness, leading dynamic teams towards exceeding operational goals and timelines.
- Crafting Digital Masterpieces: HTML/CSS, JavaScript ES6, React.js
- Architecting Robust Solutions: ASP.NET Core, MVC, Razor Pages, Entity Framework
- Powering Innovation: C#, LINQ Queries, RESTful API
- Data Dynamics: SQL Database, Microsoft Azure
- Designing Sleek Interfaces: Bootstrap, Visual Studio 2022, and Visual Studio Code to design aesthetically pleasing and user-friendly interfaces.
• To support the management of the day-to-day operations of the city.
• To keep an eye on the performance of the city, derive recommendations for action if necessary, and report to the management.
• Evaluating the relevant KPIs, numbers, and tables in Excel.
• To help with the preparation and division of shifts and the tasks of our drivers.
• Maintaining the inventory in the warehouse.
•Supervision of our drivers, terminal workers, and subcontractors
•KPI analyses and CIP implementations expand your range of tasks.
•The training of new employees.
•Responsible for line haul operations during assigned shifts.
•Acted as the main point of contact regarding employee queries, concerns, and staffing issues,
resolving all queries appropriately and promptly.
•Motivated teams to achieve outstanding results through positive reinforcement and celebrating
successes.
•Coordinated daily meetings with staff to communicate priorities, delegate tasks and provide updates on
important matters.
•Managed employee onboarding, and training in matters including safety regulations, company
procedures, policies, and best practices.
•Delegated tasks to individuals, assigning responsibilities based on priorities and individual skill sets.
• Orchestrating Eficiency: Directed production plans, optimized warehouse operations, and revolutionized order fulfillment processes.
• Eficiency Redefined: Implemented strategic initiatives, revolutionizing production workflows and driving unparalleled productivity gains.
• Clear Communication: Communicated production plans efectively, fostering clarity and collaboration across teams.
• Insights for Impact: Leveraged data insights to drive operational enhancements, guiding continuous improvement initiatives.
• Leadership in Action: Provided visionary leadership, empowering teams to achieve production targets and deliver exceptional results.
•Driving around in the city and taking care of our scooters and e-bikes by swapping batteries and
relocating the vehicles
•Provide our riders with the best customer experience by making sure that our vehicles are always fully
charged, well-positioned on the street, and safe for the next user.
•Check and document any damage or repairs needed and carry out minor repairs on site.
•Become the local hero and help to move the companys vision forward: a future of clean and
sustainable cities.
•Managed complaints with calm, clear communication and problem-solving.
•Built and maintained courteous and effective working relationships.
•Providing solutions and resolving ongoing systematic issues of stakeholders, business partners &
internal customers
•Communicating with stakeholders to provide them with technical support with the help of back-end
support.
•Worked as a Customer Facilitation Agent on a customer-based Helpline in a highly dynamic
environment.
•Provide accurate, valid, and complete information by using the right methods/tools.
•Handle customer complaints, provide appropriate solutions and alternatives within the time limits;
follow up to ensure resolution.
•Maintained excellent customer satisfaction by offering friendly, helpful, and informative customer
service.
•Managed all complex complaints, issues, and problems to maintain customer satisfaction.
•Followed company regulations, policies, and processes.
•Kept client and company files safely stored on the CRM system to comply with confidentiality laws and
regulations.
•Applied company policy and procedure to increase customer satisfaction.
