Dayana Andrews

Collaborated closely with management to attract, engage, develop, and retain talent while driving the implementation of the company’s core values and vision.
Developed and implemented HR outsourcing strategies aligned with overall business objectives.
Managed the complete employee lifecycle (hire to retire) for in-house and outsourced employees across all company verticals, including onboarding, engagement, grievance handling, exit processes, and policy implementation.
Acted as the single point of contact (SPOC) for all HR-related matters for in-house and outsourced teams.
Partnered with business leaders to define talent priorities and execute short- and long-term workforce planning.
Drove operational efficiency and cost optimization through strategic hiring, workforce restructuring, and process improvement.
Selected and managed recruitment vendors, ensuring timely contract renewals and adherence to SLAs.
Ensured seamless integration of outsourced services with internal HR systems and workflows.
Maintained strong vendor relationships, negotiated contracts, and ensured compliance with terms and labor laws.
Monitored outsourced employee performance, conducted regular reviews, and resolved discrepancies.
Ensured compliance with data protection policies and regional labor laws.
Collaborated with internal teams to enhance HR processes and improve employee satisfaction.
Prepared reports on outsourcing performance, cost optimization, and HR metrics.
Stayed current with industry trends and HR outsourcing best practices to continuously improve service delivery.

Senior HR & Operations Specialist | Strategic People Partner

Skilled in managing end-to-end HR operations, including onboarding, engagement, talent acquisition, performance management, and offboarding.
Proven ability to drive HR strategy, streamline processes, and align workforce planning with business goals across multiple geographies.
Hands-on experience with HRMS platforms, policy development, compliance (UAE, Qatar, India), and vendor management.
Strong background in employee relations, POSH compliance, grievance handling, and leadership hiring.
Successfully implemented employee engagement initiatives, employer branding, training programs, and compensation frameworks.
Trusted advisor to leadership on organizational development, change management, and workforce planning.

Managed end-to-end recruitment and onboarding for in-house and outsourced employees across UAE, Qatar, and India.
Handled full employee lifecycle including offer letters, contracts, onboarding formalities, payroll inputs, visa processing, and grievance handling.
Coordinated interviews, sourced talent, conducted salary negotiations, and maintained HR documentation and compliance with local labor laws.
Oversaw visa applications (mainland & free zone), NOCs, cancellations, and renewals in UAE & Qatar.
Administered employee records, supported payroll processing, contract renewals, and HR policy communication.
Managed HR documentation such as offer, appointment, confirmation, and experience letters.
Involved in commercials, invoicing, and accounts receivables for outsourced staff.

Conducted end-to-end recruitment including sourcing, screening, evaluating, and selecting candidates through structured hiring processes.
Used national and international job portals (Naukri, Monster, Dice, TechFetch, LinkedIn, etc.) to source qualified candidates.
Coordinated with hiring managers for profile shortlisting and interview scheduling.
Handled salary negotiations, candidate communication, and rejection feedback.
Managed vendor coordination for contract hiring (C2C/C2H) and ensured timely onboarding.
Leveraged alternative and cost-effective sourcing methods and maintained candidate databases.
Demonstrated strong negotiation skills and relationship management with stakeholders and candidates.
Implemented internal staffing policies including employee referrals, agency coordination, and orientation processes.

• Navigating and operating in a fast-paced environment while providing excellent client
services and support to various clients like Dolphin Energy, Total ABK, NPCC, Halliburton,
Etihad, Abudhai Port Company, Johnson Control, Accenture, ADAC. Hilton, Regus, etc.
• Monitor and maintain the Service Call reports for the CBD division printer support
• Involved in the process of AMC Contract Renewals, invoicing, accounts receivable etc.
• Involved daily activities in Printer Support service center.
• Monitor employee attendance.

• Adhere to attend customer calls for solving the problems.
• Excellent in maintaining complaint using Microsoft Excel.
• Excellent in preparing reports daily basis and monthly.
• The job involves providing voice help desk support to customers.
• CSA are involved in resolving customer queries & retaining the customers.
• Good knowledge in problem solving.