General Manager
Port Boathouse
Total years of experience :20 years, 5 Months
Preparation of an annual operating budget, goals and objectives for each department and monitoring the department’s performance. Responsible for overall Dealership profitability with an emphasis on adding new product lines for further company growth.
•Creating and maintaining a positive relationship with customers, ensuring that all dealership staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business.
•Installing a quality control program to help eliminate repeat repairs and increase efficiency.
•Training and enabling staff to foster an environment of teamwork and forward thinking.
•Process creation that allows new staff to get up to speed faster and gain the necessary confidence to deliver excellent customer service.
•Responsible for warranty administration for multiple manufacturers.
•Sales team member for products including Boat sales, Outboard motors and Yamaha products.
•Parts Management. Managing lost sales, months no sale, gross profit per unit and inventory control.
•Service Management. Implementation of a flat rate system with the focus on billable hours. Measurement of repair comebacks to isolate and improve quality. Creating and maintaining of a monetary bonus program to increase Technician productivity and reduce down time.
Directed each department in forecasting, Standard Operating Procedure implementation and staffing.
•Launched brand new dealership in new location. Organized the purchasing of all Fixed Operations equipment. Personally, hired all Service staff and all Departmental Managers.
•Worked with departmental Managers to improve profitability and efficiency.
•Led the Zone in customer satisfaction for tenure at dealership
•Held autonomous decision-making authority for all IT development and expansion issues. This led to the purchase of a 35, 000 sq. /ft. building for additional Detail and Service Operations.
•Managed Factory warranty submission that complied with all Toyota standards and regulations.
•Structured a plan and objective to gain market share in the wholesale parts market.
Began career as Service Manager and was promoted to Operations Manager to oversee the Service, Parts, Detail and Body shops. Managed five different facility locations in terms of building and equipment maintenance.
•Analysis of financial statements with the ability to identify and focus on areas of opportunity.
•Development of marketing plans to enable departmental growth including different forms of social media.
•Developed the annual budget, implemented process models and directly handled customer issues to satisfaction.
•Ensured compliance with federal and local regulations including health and safety.
•Advised Dealership Owners directly on building maintenance, financial reporting, customer retention and marketing.
•Enforced safety requirements of all staff.
courses: Business Administration Private Pilot’s License 1990