Deana Ruth Javier

• Serve as the first point of contact for customers, answer product questions, and resolve service issues
efficiently.
• Manage point-of-sale transactions, handle cash/card/bank payments, and maintain a clean checkout
area.
• Performed daily sales reconciliation, cash balancing and making deposits of cash in ATM transactions.
• Maintained records, reports, and administrative documentation in the office.
• Monitoring office expenses.
• Supported smooth operations through teamwork and multitasking.

• Welcoming clients to the frontline and providing fast, friendly service to minimize wait time.
• Processing domestic and international money transfers, including inbound and outbound funds through
platforms like Western Union, etc.
• Processing pawn loan renewals, redemptions, and payouts, alongside issuing counter receipts and
tracking official transaction documentation.
• Validating of customer identification and verifying transaction details to prevent fraud and identity theft.
• Authenticating and assessing the value of gold, diamonds, and valuable items to calculate allowable
pawn loan limits.
• Handled cash transactions and ensured financial accuracy daily and monthly report.
• Followed strict security and compliance procedures.