Executive Director (Global Operations) - Nielsen India Pvt. Ltd. Jan 2014 to present
Manage the Global Operations of the company for entire Asia, Far East, Pacific, Africa handling execution of projects, co-ordination with commercial, clients and vendors for Mirror Image recognition for in-store effectiveness.
Ensure on-going client support and Change Management during end-to-end Service with special focus on Quality and workload drivers’ tools assimilation in the process.
Report to Global Lead based in USA.
Lead and direct a global team of 6 managers, consultants, interact with vendors for Project execution and delivery.
Executive Director (Global Operations and Reference Data) - Nielsen India Pvt. Ltd. Apr 2013 to Dec 2014
Managed the Global Operations and Reference Data for India, South Asia, South East Asia, North Asia regions & Greater China region, based out of Vadodara, India.
Laid main thrust on organisational culture, leadership development of team, focus on process improvements, operating procedures, delegation and team productivity and implement the use of six sigma techniques.
Reported to Global Reference Data Lead based in UK.
Led and managed a team of 8 directs and total of 400 onshore and offshore team members.
Achieved productivity of 200K USD through Process Optimisation, setting up of SOP, Compliance parameters etc.
Executive Director (Governance) - Nielsen India Pvt. Ltd. Apr 2012 to Mar 2013
Managed Governance on Platform convergence and Transition for API & GC region - based out of Vadodara, India.
Focused on enhancements to retail factory, conducted change management, solved issues on client resolutions and execution of plans. Addressed the Operations team, and supported the day to day Operations.
Managed a team of 5 SME’s. Reported to Global Governance Lead based in UK.
Executive Director NETLead (Nielsen Enablement Team) - Nielsen Singapore Apr 2011 to Mar 2012
Newly set up and established a team, to work on cross regional projects & training, coaching and team building, across 2 regions of Western Europe and North America - based out of Singapore.
Reported to NET Head, based in USA.
Led and managed a team of 20 newly recruited Subject Matter Experts across various industries.
Director (Global Operations, RMS, CPS) - Nielsen Singapore Mar 2009 to Mar 2011
Managed the Global Operations, RMS and CPS for Singapore, Malaysia, Indonesia and Philippines with a team of around 100 subordinates including 7 direct reports.
Ensured improvement in KPI’s, resolved client hot spots.
Conducted team building, planning, priority management and implemented the use of Six Sigma.
Reported to APAC Regional Lead based in India.
Director (GRD & Governance) - Nielsen India Pvt. Ltd. Jan 2008 to Mar 2009
Managed the Global Reference data for South Asia and Governance for Asia Pacific.
Handled a team of 45 with 3 direct reports. Reported to Regional Reference Data Lead based in Hong Kong.
Focused on quality improvements and error free deliverables, empowerment and motivation to make GRD a success group on key improvement parameters of Quality, Productivity.
Director (Insoursing) - Nielsen India Pvt. Ltd. Nov 2005 to Dec 2007
Headed the Off-shoring work handled out of Nielsen India (for Nielsen Europe). Established a new set up with initial 3 associates and expanded to over 200 associates.
Entirely responsible for goal setting and measurement, OPINC target, SLA’s, KPI’s, Quality, Customer satisfaction and continual improvement. Internally responsible for Training, Employee engagement and motivation.
Reported to Regional Operations Lead based in India, with direct reports of 8.
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