Debby Rivera

• Deliver service and support to end-users using and operating automated call distribution phone software, via
remote connection or over the internet;
• Interact with customers to provide and process information in response to inquiries, concerns, and requests
about products and services;
• Diagnose and resolve technical hardware and software issues involving TV Cable Service
• Device installation, account activation, configuration set-up, software installation, replacement of device,
creating trouble ticket and dispatch request.

• Providing information and resolution on complaints regarding business landlines, broadbands and other
products and services of British Telecommunications.
• Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer
calls.
• Reconciles and merges business accounts such as landline, broadband and business mobile accounts
• Helps customer all complaints and queries of reconciled accounts including and not limited to the business
accounts i.e. landline, internet and dongle or business mobile

• Maintaining records of all transactions and interactions made with the customers
• Handling customers queries and documenting all transactions to appropriate accounts
• Convince customers to stay with Vonage as their phone provider and keep accounts active as deemed necessary
• Ensuring that the information regarding customer requests and complaints is provided accurately and
efficiently
• Following up with the organizations clients or customers to ensure that their issues are sufficiently resolved
and all other functions necessary for the job