Managment - Operation & Marketing
Project with various Companies
Total years of experience :14 years, 5 Months
UK/India/Bangladesh
Process re-engineering, Solution Implementation & Marketing
• Bridge operational and administrative gaps combined with implementing techniques for quick wins
• Collaborate with the management and the delivery team and suggest solutions
• Market research & build Business market in UK/India/Bangladesh
• Worked with the core Business Analyst on their deliverables
Testing of the proprietary tool
• Testing and Triage of the tool with suggestion/feedback to the technical team for implementation
Training & Presentation
• Developed Training Strategy, Plan and delivery method (online & offline)
• Developed and delivered straightforward guides on Generic and Core proprietary tool
• Responsible to maintain & update the Software Product Requirement Document & Review with technical team on implementation.
Complete account management and handling.
Manage and recover the non-performing (Secured & Unsecured) Complain handling and conflict resolution
Liaison with legal team and to initiate legal actions as and when required.
Adhering to and keep abreast with all FSA guidelines and exceeding pre-agreed client’s SLA targets
Handled Budgeting, forecasting time, resources and end-to-end recruitment
Responsible for Client Interaction and Client Servicing
Achieved the hiring targets and maintained compliance with established reporting structure.
Developed strong relationships and maintained communication with client & candidate
Involved in performance evaluation, facilitating diverse learning and building productive relationships with clients and staff.
Training Team as per requirements
Dissertation - Influence of the Merger and Acquisition on the organisation culture of 2 companies. My dissertation has been put the library for reference. Also MBA- in Marketing and HR (Correspondence, India), Certified in Prince 2