Debmalya Chakrabarti

• Serve as Account Partner for a large private sector bank, managing a $4M+
portfolio with 200+ associates, delivering ~15% YoY growth through
proactive opportunity identification and expansion
• Expanded Wipros footprint beyond CIO/CTO by establishing 8+ CXO and senior
business stakeholder connects, unlocking new consulting and transformation
discussions
AI & Transformation Opportunity Creation
• Identified and shaped AI-led transformation opportunities across RM
productivity, reconciliation automation, collections optimization, and customer
service transformation
• Currently driving 2 AI PoCs in progress, co-creating use cases with business
stakeholders and aligning solutions to enterprise priorities

Consulting Delivery & Impact
• Led a discovery-led application modernization assessment covering 23
applications across corporate banking, treasury, and international banking
• Delivered a highly rated transformation roadmap, strengthening Wipros
positioning as a strategic advisor
• Managed a 9-member cross-functional consulting team, ensuring structured
execution across business and technology tracks

Research & Problem Discovery
• Driving primary research initiatives to diagnose customer service challenges
and identify transformation levers, enabling data-backed consulting interventions

Team & Capability Development
• Mentored and onboarded early-career consultants (MBA hires), accelerating
readiness for consulting delivery and client engagement
• Expanded mandate to replicate account development and non-technology
stakeholder coverage across additional private sector banks.

• Led a 12-track, multi-function transformation program for the India GCC of
a US-based card issuer, covering risk, credit, technology, cyber, HR, finance,
operations, analytics, legal, and marketing
• Played a dual role as engagement lead and track lead (operating model and
operations), driving end-to-end program orchestration and functional
assessments
• Engaged directly with global CXOs (CFO, CIO, CHRO, COO) and India
leadership to align vision, assess current-state maturity, and define a future
state operating model and transformation roadmap
• Defined a strategic growth roadmap for the GCC, aligned to 2x workforce
scale-up over 5 years, with enhanced role structures, accountability
frameworks, and capability expansion
• Conducted benchmarking and primary research across global best
practices, identifying transformation opportunities using structured art of
possible frameworks

Customer & Channel Transformation
• Led a cross-functional transformation program for a large Indian financial
services group, redesigning 20+ user journeys across 6 business lines
(onboarding, sales, performance, and learning)
• Improved onboarding experience through DPI-led data integration, data
reuse, and journey simplification, reducing friction and improving
customer/partner experience
• Rationalized 100+ communication events and performance tracking
processes, enhancing operational efficiency and user engagement
• Drove strong adoption post transformation, with 10, 000+ application
downloads within 3 months of launch, indicating improved channel
effectiveness
• Led the setup of agency banking business for a challenger bank, establishing
governance, operating model, and technology integration across business,
product, digital, and operations
• Defined functional requirements, aligned vendor integrations, and supported end
to-end UAT and rollout across 900+ branches
• Developed SOPs and enabled voice and non-voice support models, ensuring
scalable operations
Branch & Operating Model Transformation

• Built the banks full-stack NRI Remittance Marketplace, overseeing architecture,
Linux-based infra, API integrations, databases, cybersecurity alignment, load
balancing and performance monitorin
• Launched WhatsApp-based corporate banking servicing platform, including tech
design, infra provisioning, security hardening and UAT execution.
• Led pan-bank technology enablement for CBDT, GST and statutory tax payments;
managed cross-agency integrations with government bodies and vendors.
• Implemented governance frameworks, monitoring processes, and a high-stability
production environment for critical payments systems.

• Co-led MD-level strategic initiatives for digital transformation and operational
efficiency across enterprise segments.
• Designed national platforms for single-account payments, supply-chain-linked
payments, construction-stage monitoring and treasury workflows.
• Strengthened NTB and ETB growth via data-driven segmentation, GTM frameworks,
solution replication models and field adoption strategies.
• Led cross-functional transformation involving digital, operations, technology,
compliance and business teams.

• Delivered multi-year GovTech transformation programs for social welfare, fund
management, inspection, MIS and revenue systems across 13-17 states.
• Conceptualized and delivered B2B wallet, mobility inspection system, ERP
integrated collections and mPOS deployments at national scale.
• Reduced turnaround time of a flagship national scheme from 25 days to 2 days
through redesigned workflows, digital adoption, and system integration.
• Led statewide deployments involving 2000+ field staff, NIC officials, state
government departments, RBI liaisons and internal tech/ops teams.

• Led forecasting accuracy, production planning, and supply chain dashboards across
global markets.
• Created vendor rating frameworks, risk assessments, and ERP governance
processes.

• Led global EDW and reporting programs, handling security design, 3000+ ETL job
migrations and 500+ Cognos reports.
• Delivered POCs, integration frameworks and source system analyses across
mainframe, Oracle and DB2 environments.
• Awarded IBM Top Talent and IBM Bravo for high-impact delivery.