Manager Client
Turning Point Advertising
Total years of experience :10 years, 10 Months
Spearheading and managing key accounts for the current agency (accounts like Vita-Vision, Dunkin Donuts, Belhoul European Specialty Hospitality).
•Key role includes managing the expectations of the clients
•Coordinating and providing solution to clients’ requirements.
•Coordinating with the internal design and media team
•Provide new and innovative proposals to clients to enhance their business.
•Liaising with client departments in order to accomplishing tasks.
•Identify key business sectors and approach them for business developments
•Demonstrate fulfillment needs mode and method.
Successfully introduced clients like Dubai Airport, Emax, Swedish Business Council, Stockholm real estate, EWS-WWF, Abaya Mall etc.
•Worked as key account executive handling 3 main clients for the agency.
Contacted Representatives of Corporate, business associations and social groups to solicit business for hotels, motels, and resorts.
•Met existing hotel customers to determine their needs and solicit further business.
•Analyzed prospective untapped markets to generate revenue for the hotel.
•Assisted the sales manager and director in implementing sales strategies.
•Reviewed information on sales meetings, conventions, training classes, overnight travel and other functions held by organization members to select prospective customers for hotel services
•Called on prospects to solicit business, outlined available hotel facilities and services offered and quoted price.
•Verified reservations by mail, drew up contract and obtained signatures.
•Conferred with customers and hotel department heads to plan function details such as space requirements, publicity, time schedule, food service and decorations.
•Served as convention advisor and coordinator during function to minimize confusion and resolve problems
•Selected and released hotel publicity
Responsible for receiving VIP guests, their arrival & departure experience
• Guest recognition program
• One point of contact for long stayer guests
• Complaint management & service recoveries process and system
• WOW & guest delight moments
• Capturing feedbacks via form & Booking.com
• Night Auditing
• Responsible for hotel Site inspection along with Sales team
• Work closely with the operating departments for providing flawless stay
Guest check in-checkout
•Elite & VIP guest movement, learning & development of the team.
• Handled various guest queries
• Feedbacks, complaints
• Room inventory,
• Arrival & departure experience,
• Cashiering,
• Night auditor process,
• Team coordination,
•One point contact for all Assistance
Assisted senior management in laying down new policies and procedures.
•Acting as a one point of contact for all VIP movements in the hotel and taking care of their special requirements
•Providing written feedback to the Top Management on any unsatisfied guest experience.
•Ensuring high scores in guest feedbacks and strongly dealing with any lapses in the guest experience.
• Ensuring smooth operations by creating team roasters in accordance to the need of the day.
• Constantly assisted long staying guest with any queries for their billing.
• Assisting Finance department
Industrial Training Exposure in various departments: Front Office, Food & Beverage Service, Housekeeping, Sales & Marketing and Culinary
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