Network Service Manager
SBC
Total years of experience :24 years, 8 Months
· Responsible for the installation and testing of circuits (DVA, PRI, PVL)
· Constantly interacting with sales and customer to ensure the timely installation of circuit
· using ECO software
· Perform appropriate expedite and escalation on pending issues
· Track and resolve technical issues and submit to appropriate departments for repair
· Submit daily reports (Tracking of OCD, FOC from vendors
including installing, testing, and troubleshooting new equipment. . Troubleshooting 6500/5500 Tellabs system Provided network support for MS-Provided support for data voice and Protocols such as, DSL, TCP/IP, DNS, ISDN, T1, T3, DHCP, .
·.Supported LANs/WANs. I was also involved in rolling out network layout and design of (OS2, Windows NT/2000/XP) operating systems.-and trouble shoot user problems
document system requirements for TELLABS switching and computer network equipment.
·Installed, setup switching, telephony and network hardware equipment for the customer Provided customer technical support for the control functionality of the TELLABs 6500.5500 that included Administration, Switch, and Port Complexes. Troubleshoot switching modules such as network interface modules (NIMs), Port shelf controller (PSC), and Ring Switch module (RSM). Run system and software application test as well as hardware test using frame relay for high-speed data transmission and TC/IP for networking systems. Work with configuring, trouble-shooting, and testing Public Network Switches with included local access transport Supported customers in resolving network-switching problems throughout the US.
·Provide Testing and troubleshooting new madules for tellabs 6500, 5500 switch such as . DSL, DS1, DS3, OC3C, OC48, and OC12 hardware equipment. Administered test for data, voice over IP, traffic, and troubleshoot switching software and hardware Optical port complex interface (OLIM-PAM) SONET module for the TELLABS 6500, 5500 Switch. tested switching modules used for interfaces with the switch and LAN/WAN. Administer user accounts on the NT server.
·Apply Software upgrades in the lab for new switching software releases for Lucent 5ESS/7RE switch and the telecom network. Provided on-call helpdesk technical support to end-users on-site and over the phone. Provided maintenance for the 5ESS-2000 hardware modules such as CM, SM, and AM.
·Supported regional and global roaming with CDMA wireless networks. I was active in developing and testing roaming capabilities for CDMA networks for Lucent’s wireless switching networks.
performance. Installed and setup computers and the local and wide area network. I was the system administrator for outlook and MS-exchange Mail. Main point of contact of end user problems and help desk support.
·Supported LANs/WANs. I was also involved in rolling out network layout and design of (OS2, Windows NT/2000/XP) operating systems. I setup and administered the application for end users and used the application on a day to day basis. Gave instruction of the use of Outlook to end-users and trouble shoot user problems.
·Setup lab-testing environment to replicate the customer site. Integration testing for new software, hardware for the telephone switch must setup and tested in the lab before delivering to customers.
·Tested telephone and switching features such as ISDN, Conference Call, and Voice over IP (VOIP), and Multimedia video conferencing in the lab to ensure software quality of the product before delivering it to the customer.
·Participated in the selection and field trials of new transmission equipment.
·Support the cut over of transmission and switching and computer network elements to a new synchronization system resulting in performance improvement of the network.
·Performed testing in the lab for software features for Wire line and GSM cellular networks.Analyze and recommend transmission systems to improve the network and prepare the network for evolving services and technologies.
·Apply Software upgrades in the lab for new switching software releases for Lucent 5ESS/7RE switch and the telecom network. Provided on-call helpdesk technical support to end-users on-site and over the phone. Provided maintenance for the 5ESS-2000 hardware modules such as CM, SM, and AM.
·Supported regional and global roaming with CDMA wireless networks. I was active in developing and testing roaming capabilities for CDMA networks for Lucent’s wireless switching networks.
performance. Installed and setup computers and the local and wide area network. I was the system administrator for outlook and MS-exchange Mail. Main point of contact of end user problems and help desk support.
·Supported LANs/WANs. I was also involved in rolling out network layout and design of (OS2, Windows NT/2000/XP) operating systems. I setup and administered the application for end users and used the application on a day to day basis. Gave instruction of the use of Outlook to end-users and trouble shoot user problems.
·Setup lab-testing environment to replicate the customer site. Integration testing for new software, hardware for the telephone switch must setup and tested in the lab before delivering to customers.
·Tested telephone and switching features such as ISDN, Conference Call, and Voice over IP (VOIP), and Multimedia video conferencing in the lab to ensure software quality of the product before delivering it to the customer.
·Participated in the selection and field trials of new transmission equipment.
·Support the cut over of transmission and switching and computer network elements to a new synchronization system resulting in performance improvement of the network.
·Performed testing in the lab for software features for Wire line and GSM cellular networks.Analyze and recommend transmission systems to improve the network and prepare the network for evolving services and technologies.