ديباك Chauhan

• Lead and manage the hospitals IT department, ensuring uninterrupted operation of all
technology systems and services.
• Oversee IT infrastructure, including servers, network devices, firewalls, wireless
networks, storage systems, and endpoint devices.
• Administer Microsoft 365 environment, including Exchange Online, Microsoft Teams,
SharePoint Online, OneDrive, Entra ID, and Intune.
• Configure and support business email hosting, domain registration, transfer, forwarding,
and DNS management (MX, SPF, DKIM, DMARC)
• Manage user accounts, licensing, security policies (MFA), and Conditional Access
configurations.
• Manage cybersecurity initiatives, including endpoint protection, vulnerability
management, email security, backup solutions, and disaster recovery planning.
• Monitor and maintain network infrastructure, including switches, routers, VPN
connectivity, internet services, and network security.
• Lead IT helpdesk operations, ensuring timely resolution of incidents, service requests,
and escalation management while maintaining SLA compliance.
• Plan, implement, and manage IT projects, system upgrades, software deployments, and
infrastructure improvements.
• Manage vendor relationships, support contracts, software licensing, and procurement
of IT hardware and services.
• Manage CCTV systems, biometric attendance systems, printers, IP telephony, and other
supporting technologies within the hospital environment.
• Conduct IT risk assessments and implement security controls to ensure compliance
with organizational and regulatory requirements.
• Manage onboarding and offboarding processes, including user provisioning, device
allocation, access control, and security compliance.

• Managed IT operations across four distinct locations, supporting over 2000 assets,
including laptops, desktops, printers, and servers.
• Performed installation and troubleshooting for Windows XP & Win 7 operating systems.
• Lotus Notes (versions 8.5.2, 8.5.3) & Sametime collaboration software.
• Executed installation and configuration of Blackberry devices and Lotus Notes Traveler.
• Installed and configured SAP GUI.
• Troubleshot Microsoft management tools such as SCCM and McAfee antivirus
solutions.

Provided IT support to over 500 worldwide users, and managed more than 600 IT assets,
including PC, laptops, servers, network devices, Administered and supported enterprise
Microsoft 365 environments, including Exchange Online, MS Teams, SharePoint Online,
OneDrive, licensing, and user lifecycle management

• Led the IT department, overseeing server and network maintenance, and providing
support to company representatives.
• Designed and implemented robust system and network solutions for diverse clients.
• Managed critical technology infrastructure components, including Active Directory,
ADC, DNS, DHCP, File Server, VPN, and CCTV systems.
• Administered Windows Exchange Server 2010 and GFI Mail Essentials.
• Managed Firewall operations, specifically SonicWALL 2400 configuration, web content
filtering, and comprehensive reporting.
• Managed the procurement of IT equipment, including workstations, servers, network
equipment, and software licenses.
• Maintained & supported Tally ERP9, SAP, FINSYS & Time Attendance management
systems

• Independently managed the organizations entire IT department and daily IT operations.
• Administered and maintained Windows Servers, email systems (Postmaster), and
network infrastructure.
• Managed and supported AutoCAD, Tally Prime 9, and other business-critical
applications.
• Administered Alcatel EPBX systems, including user extensions and telephony support.
• Provided desktop, laptop, printer, and end-user technical support.
• Managed IT assets, software licensing, hardware procurement, and inventory records.
• Coordinated with vendors for IT procurement, AMC contracts, and technical support
services.
• Ensured system availability, data backup, security, and business continuity through
proactive monitoring and maintenance.