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Group Program Manager
Mphasis Ltd
مجموع سنوات الخبرة :25 سنوات, 7 أشهر
As a Group Manager 🎯 Senior Program Manager demonstrated deep technical & functional expertise in managing complex delivery engagements across the BFSI domain. Proven track record in overseeing end-to-end product development, solution architecture & application design. Skilled in process optimization and SI to align business & project outcomes.
✔Enterprise Program for Digital Transformation at Riyadh Bank:
Spearheaded the Digital Transformation Project, managing initiative and transformation projects. Achieved 70% delivery on quarter-on-quarter releases by data driven decision and forecasting.
✔Driving 10x Business Growth:
Managed the largest banking account, overseeing multiple programs, projects & initiatives, ensuring effective execution, & achieving 70% on-time delivery rates.
✔P&L Management:
Managed a $120M P&L, driving yearly growth through innovation & business alignment. Implemented critical cost optimization initiatives like cloud migration, tech debt reduction.
✔Managed Services Expertise:
Spearheaded the largest Managed Services account for a leading insurance payer. Currently leading AMS & IT Operations for TATA AIA. Oversaw IT Operations for 15+ applications, achieving 99% SLA & 40% efficiency gains through automation and process optimization. Streamlined ITSM processes, enhancing problem management workflows to minimize downtime & accelerate incident resolution. Established data driven RCA (Root Cause Analysis) & PIR (Post Incident Review) frameworks, reducing recurring incidents & strengthening stability.
✔Technical & Functional Expertise in BFSI - Banking and Insurance:
Responsible for technical requirements & solution blueprint for key growth initiatives.
✔Continuous Learning:
Passionate about experimentation and continuous learning with 🚀 cutting-edge new-gen technologies ChatGPT bots, AR/VR, Co-pilot & image classification.
Tools Used: JIRA, Confluence, CLM, SummitAI, Managed Engine
As an 💎 E-Commerce Technology Head, I successfully led multiple e-commerce developments and deployments, focusing on delivering high-impact solutions that align with business objectives.
✔Implemented B2B E-Commerce Platform for Almarai, UAE:
Spearheaded the onsite requirement, design, development and implementation of a robust B2B e-commerce platform, integrating omni-channel capabilities to enhance customer reach and engagement.
✔Transformed Business Requirements into Effective E-Commerce Solutions:
Translated complex business needs into functional e-commerce solutions, overseeing every aspect from UX design to content strategy, ensuring a seamless user experience.
✔Drove Complete SDLC for ECommerce from Onsite Requirements to Launch:
Managed the full software development lifecycle, including onsite requirement gathering, development, testing, and deployment, ensuring project success and timely delivery.
✔Led Usability Team for User-Centric Design:
Managed a dedicated usability team, conducting user surveys, mind mapping, and developing product roadmaps to ensure the platform met user needs and expectations.
✔Integrated New Standards and Technologies:
Proactively evaluated and integrated cutting-edge standards, specifications, and technologies into existing processes, driving innovation and maintaining competitive advantage.As an E-Commerce Technology Head, I successfully led multiple e-commerce developments and deployments, focusing on delivering high-impact solutions that align with business objectives. ✔Implemented B2B E-Commerce Platform for Almarai, UAE: Spearheaded the onsite requirement, design, development and implementation of a robust B2B e-commerce platform, integrating omni-channel capabilities to enhance customer reach and engagement. ✔Transformed Business Requirements into Effective E-Commerce Solutions: Translated complex business needs into functional e-commerce solutions, overseeing every aspect from UX design to content strategy, ensuring a seamless user experience.
✔Drove Complete SDLC for ECommerce from Onsite Requirements to Launch: Managed the full software development lifecycle, including onsite requirement gathering, development, testing, and deployment, ensuring project success and timely delivery.
✔Led Usability Team for User-Centric Design: Managed a dedicated usability team, conducting user surveys, mind mapping, and developing product roadmaps to ensure the platform met user needs and expectations.
✔Integrated New Standards and Technologies: Proactively evaluated and integrated cutting-edge standards, specifications, and technologies into existing processes, driving innovation and maintaining competitive advantage.
As a ♦️ Project Director, I have effectively driven business growth through strategic leadership and innovative solutions in product development and application design. My approach involves managing end-to-end services, from software to infrastructure, ensuring seamless execution across all stages to achieve significant business outcomes.
✔Comprehensive Product Development & Architecture Expertise:
Directed product development and architecture, overseeing services to drive business growth and innovation.
✔Cross-Functional Team Coordination & Stakeholder Communication:
Led cross-functional teams, ensuring alignment with stakeholders to deliver on business growth objectives.
✔Expert in Cloud Migration & Database Optimization:
Spearheaded server and SQL database optimizations, significantly boosting performance and contributing to business growth.
✔Integrated Solutions for Property & Casualty Insurance:
Engineered dynamic SAAS based solutions that expanded company revenue and scale by 10X, fueling substantial business growth.
✔Development of SOAP & RESTful Services:
Innovatively developed services for underwriting integration, enhancing decision-making and supporting business growth.
✔Proficient in Diverse Technologies:
Leveraged expertise in C#, SQL, Oracle, JavaScript, PhoneGap, and Salesforce to deliver solutions that drive business growth.
✔Active in Presales & Vendor Evaluation:
Led presales activities, including RFPs, BIDs, and proposals, securing projects that contributed to business growth.
Tools Used: Microsoft Projects, JIRA, ConfluenceAs a Project Director, I have effect
As a 🔺Project Manager at Mphasis, I have led large-scale Product Development and Production Support teams focusing on optimizing user experience and program management practices for US MMIS Healthcare Insurance.
✔Led Largest Production Support Team:
I managed a team responsible for maintaining and supporting complex production systems. This involved ensuring high availability, quick issue resolution, and proactive system monitoring, resulting in 80% reduction in repeat issues across the implementations.
✔Streamlined Program Management Practices:
By implementing best practices and agile methodologies, I streamlined program management processes, improving project delivery timelines and resource utilization, risk management, release management which increased project efficiency by 25%.
✔Product Development Leadership for MMIS:
I led the UX team in enhancing the MMIS product for the US Healthcare system. My focus on user-centric design and collaboration with cross-functional teams ensured the product met regulatory requirements and user needs.
✔Developed Key Modules for Benefits and Members:
Lead the development of key modules for benefits and members, I ensured these components were scalable, secure, and user-friendly. This contributed to a seamless user experience and robust system performance.
✔Enhanced User Experience in Product Development:
My leadership in UX design for healthcare products emphasized accessibility and ease of use, resulting in higher user satisfaction and adoption rates.
These achievements reflect my ability to manage large teams of 100+ tech members, streamline processes, and deliver high-quality products that meet business and user needs.
As a 🔵 Project Manager, I have expertly led the architecture, development, and optimization of key products for the US Home Insurance segment and statewide eGovernance deployment.
✔Architected & Developed Product for US Home Insurance:
Lead the requirement, design, development & rollout of robust insurance product tailored to the US market, successfully implemented across multiple clients, driving efficiency & customer satisfaction.
✔Product Management:
Proficient in defining product roadmaps, backlog and prioritizing features based on market demand and business value, and driving the lifecycle of product development from concept through launch. Expertise in balancing stakeholder expectations with technical capabilities to deliver innovative, market-driven solutions.
✔Diverse Technical Roles:
Took on multifaceted roles, contributing to architecture, DBA, development, Product Manager and business analysis. This hands-on approach ensured cohesive product development and high-quality outcomes.
✔Web & Mobility:
Developed scalable web and mobile solutions using Dot NET, PhoneGap ensuring cross-platform functionality and a seamless user interface.
✔Seamless Integration via ApI Development:
Led development of APIs to ensure seamless integration with third-party systems, enhancing the product's interoperability and expanding its market reach.
✔E-Governance Development for Statewide Deployment:
Directed development of an eGovernance solution for statewide rollout, streamlining operations & improving citizen services.
✔Extensive Business Stakeholder Management:
Effectively managed relationships with business stakeholders, negotiating solution approaches that balanced technical & business needs, leading to successful project outcomes.As a Project Manager, I hav
As a Programmer Analyst, I excel in understanding business requirements and translating them into comprehensive technical specifications, program and documentation. Adept at customizing ERP solutions to meet specific business needs, with significant experience in tailoring Adage ERP systems for international MNCs. Key contributions include:
✔Analyzing and understanding complex business requirements to create detailed technical specifications and documentation.
✔Customizing the Adage ERP solution to enhance functionality and address specific needs for international MNCs.
✔Writing and optimizing programs, stored procedures, and complex triggers to streamline data processing and improve system performance.
✔Leading the development and implementation of tailored inventory and taxation modules for a manufacturing unit in Maharashtra, ensuring alignment with business operations and regulatory requirements.
As a Programmer Analyst, I excel in understanding business requirements and translating them into comprehensive technical specifications, program and documentation. Adept at customizing ERP solutions to meet specific business needs, with significant experience in tailoring Adage ERP systems for international MNCs. Key contributions include:
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