Team Leader
Relyus IT Services Pvt Ltd
Total des années d'expérience :5 years, 11 Mois
Currently handling a Team of 20 members for Remote Technical Support project.
•Involved in troubleshooting of issues escalated from teams.
•Troubleshooting of the network related problems.
•Remote Support/Monitoring by using tools like GoTo Assist, LogMeIn.
•Installing network printers.
•Managing Network folder permission, password resetting, configuring user accounts.
•Updating Software Patches on Desktop & Laptop.
•Installation and upgrade of Antivirus on Client systems.
•Good knowledge on all MS Office products.
•Good knowledge on all windows client Operating System’s (Xp, vista, 7/8) related issues.
•Working experience on MAC related issues(Mac printer configurations, MS Office etc)
Clients:
•Mytechgurus
•Techies choice
Team Lead Responsibilities:
•Maintaining the Team Reports.
•Updating the Team with the ongoing process.
•Giving technical updates.
•Scheduling the team.
•Improving the team performance.
•LogMeIn rescue administration.
Technical Responsibilities:
•Basic knowledge on VMware.
•Installs and/or maintains personal computers, file servers, networking cabling, printers, other related equipment and systems.
•Providing remote technical support to the end user through LMI tool.
•Providing technical support to the end user through voice.
•Providing support for email client’s configuration. (Outlook, Outlook Express, Windows live)
•Providing support for wireless router configuration.
•Providing support for wired and wireless printer configuration.
•Providing support for MAC pcs.
•Providing support for virus and anti-virus related issues
•Providing support for VMware configuration.
•Providing support for driver related issues.
•Providing support for all the windows related issues.(IE, Windows updates etc)
•Good knowledge on virus related issues.
•Good knowledge in optimizing the system performance.
•Providing support for all windows client Operating System’s (Xp, vista, 7/8) related issues.
•Good knowledge in Office2013/365
Clients:
•Support.com
•Office Depot
•Staples
Technical Responsibilities:
•Resolving Windows firewall problems.
•Virus identification and removal.(Root-kits)
•Support for Mcafee Antivirus.
•Resolving Registry errors and Windows update errors.
•Most important is System performance optimization.
•Skill full in using Autoruns and Process Explorer tools
Providing training to students in Hardware and System Administration.
•Providing Technical assistance for students in Lab.
•Preparing Courseware and conducting Assessments
Troubleshooting Hardware conflicts in Desktops.
•Hardware assembling.
•Installing Operating System, software’s and antivirus.
•Resolving the conflicts in DMP printers.
•Resolving the conflicts regarding LAN.
Remote Support Tools :
•LogMeIn rescue.
•Team Viewer.
•Join.me
•Goto Assist
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