Deepak Kumar

Business Operations Associate L2 at Publicis Sapient

• India - Gurgaon
• My current job since June 2021

• Working with Client Executives & Project Managers on End to End managing, handling, facilitating & smooth running of Projects with respect to Contract management, Forecasting, Invoicing, Collections, Staffing, Variance Analysis & Reporting.
• Extensively using Oracle-BI for the creation and extraction of reports for resource utilization, Account Receivables, Open Needs, forecasts, etc.
• Effectively using CPQ (Configure, Price, Quote) Tool for Quote creation & uploading Staffing Plan to Oracle, verifying profit margin, and sharing with Delivery Leads & Leadership.
• Facilitating Salesforce 360 activities such as Client Creation, Opportunity Creation, Project Information Maintenance, Contract Status Tracking, and Report Management.
• Analyzing project dashboards and forecasting reports to maintain the margin between estimated revenue and the contract budget.
• Coordinating with the client executive and internal teams such as finance, Billing, staffing, and collection on Operation Planning and execution.
• Prepare a Burn Report to know how much revenue we utilize from the project.
• Chasing client POCs for Invoicing and Unsigned SOWs and Purchase Orders (PO).
• Performing quarterly, monthly, and year-end closing activities for the accounts.