Deepak Malmul

Bartender at Fairmont bab al bahr

• United Arab Emirates - Abu Dhabi
• My current job since October 2019

Food and Beverage Captain at City Centre Rotana

• Qatar - Doha
• May 2015 to May 2017

Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation
• Conduct regular training sessions with the assigned team in line with the departmental SOP’s
• Monitor duty schedules for the respective team
• Ensure the proper appearance and grooming of assigned employees
• Work towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours
• Handle the welcome of arriving guests and their seating through the hostess and take over, if she is not available
• Maintain a professional and friendly relationship with the outlet patrons to ensure their well-being
• Familiar with the outlets menu, promotional activities and other relevant issues concerning the outlet and the hotel
• Contribute to meet and maximize the monthly revenue budget for the respective outlet

Bartender at The Cove Rotana Resort

• United Arab Emirates - Ras Al Khaimah
• May 2012 to May 2015

 Mixing and serving alcoholic beverages to customers.
 Creating beverage lists, menus and drink promotions.
 Following all safety and sanitation policies when handling food and beverages.
 Checking a customer’s identification to confirm that they are legally able to consume alcohol.
 Monitoring the intake of alcohol by guests, and prohibiting the sale of alcohol to those who are intoxicated.
 Engaging the guests in conversation.
 Upselling food and beverages to guests.
 Preparing cocktails and other drinks.
 Welcoming, acknowledging and greeting guests who come to the bar.
 Taking food and beverage orders from guests.
 Maintaining appropriate stock levels for the bar.
 Taking money from customers and processing all card payments.
 Moving, lifting, carrying, pushing and pulling stock, chairs and tables around.
 Communicating with guests and making them feel appreciated.
 Ensuring that customers receive an efficient and prompt service.
 Maintaining the cleanliness of the bar area, as well as bar glasses and utensils.
 Restocking the bar when necessary.
KEY SKILLS AND COMPETENCIES

Bartending

 Ability to work under pressure amid distractions and interruptions.
 Ability to work well under pressure in a fast paced environment.
 Physically fit and able to kneel, lift, push and pull.
 Excellent math, money handling, reading skills.
Personal
 Having a high punctuality and attendance record.Having a friendly and courteous manner.

Waiter at Gokarna Forest Golf Resort

• Nepal
• June 2010 to January 2012

Greet customers and seat them according to their preferences
• Offer welcome drinks and beverages
• Fill water glasses and refill beverages
• Offer appetizers and alcoholic drinks
• Take orders and provide information about menu items
• Suggest menu items when requested by the customer
• Relay patrons’ orders to the kitchen
• Ensure that the order is prepared according to the menu
• Ensure order quality and quantity prior to serving
• Serve meals and side dishes
• Deliver food carts to designated areas
• Ensure that continued service is managed during the course of the meal
• Keep a constant eye on the table to gauge needs and fulfill them immediately
• Total customers’ check and take it to them
• Accept payment in cash and credit card
• Clear table and clean table tops
• Change table cloths and clear dishes and flatware
• Carry dishes and flatware to the kitchen
• Ensure that all tables replenished with eating dishes
• Collect menus at the end of the shift