GOVERNOR|LOCATION SPOC|TRANSLATOR
NIIT
Total years of experience :13 years, 5 Months
Responsible for Client’s, Trainer’s, and Employee’s:
• Client Requirements:
o Knowledge transfer
o Appropriate Subject Matter Knowledge application
o Timely Assessments
o Correctness of level wise executions of process
o Non-glitch transition from an ERP to another
o Working towards business excellence
• Trainer’s Requirements:
o Training Calendar
o Content for categorized training sessions
o Online server links and testing sites
o Batching and shift scheduling
o Attendance tracker and report collation on daily basis
o Payouts with SAP
o Trainer’s calibration with content and domain specific jargons
o Project synopsis with briefing of the flow of the project weekly basis
• Employee’s profile:
o Capability Development
o Skill enhancement
o Behavioral appreciation
o Core based assessments
o Core based training
o Production oriented strategy
o Categorization of the employees based on reports and assessments
o Parameters for the employees and trainee’s performance
Responsible for the designing and delivery of a variety of training courses and other interventions for employees.
• Involves creating pro-active and responsive solutions to business needs and seizing opportunities for continuous improvement in individual, team, business unit and organizational performance.
• Understand and modify training style to fit the needs of participants, Training Need Analysis and Training Audit.
• Apply knowledge of adult learning and theory in delivery of courses.
• Provide coaching and feedback to colleagues in an effort to solidify classroom learning.
• Prepare, organize, and manage the training environment to faster learning.
• Track and report attendance.
• Creation & Implementation of Learning Management System (LMS)
• Preparation and facilitation of training courses both live and on-line and/or other interventions for employees to include the design of instructional materials for training designs and participant materials.
• Designed User Guides and Quick Reference Cards specific to client’s requirement growth matrix.
• Created training data and exercises to support training of client’s specific software on supply chain of non-production indirect material.
• Preparing other materials for the intervention (e.g. sign-in sheets, tent cards, issue, and evaluation sheets).
• Train consultant trainers through Train the Trainer programs for PG Leads.
• Provide advice and counsel to employees and management in exploring alternatives for resolution of work-related problems affecting the employer-employee relationship.
• Investigate and address employee complaints, conduct internal investigations and make recommendations for resolution which includes ER Ticket and Ethics Point Hotline reports, escalating to the Employee Relations team as needed
Responsible for the designing and delivery of advertising, and marketing
• Planning publicity strategies with marketing agents
• Writing and producing presentations for the board of directors
• Dealing with enquiries from the public, the clients, and related organizations
• Organizing promotional events such as, open days, exhibitions, stalls, standees and visits
• Speaking publicly during quotations and auctions.
• Providing clients with information about new promotional opportunities and current changes and updates
• Analyzing market competitors and their pricings for better progress
• Commissioning or undertaking relevant market research
• Liaising with clients, managerial and journalistic staff about budgets, timescales and objectives
• Designing, writing and/or producing presentations, website, website content articles, leaflets, ‘in-house' journals, and reports.
Ensuring adherence to quality standards as well as designing modifications for overall improvement in quality and service, supported by.
● Leading staff recruitment, interviews and induction periods.
● Engage in regular conference calls with the management and clients to procure latest updates, and changes.
● Reduced attribution by 35% across rolling changes in law as against 65% through effective strategies.
● Attained 80% legal compliance acquiring business by meticulously maintaining the delivery standards.
● Managed and tracked strict attendance and behavioral policies, resulting in several disciplinary Actions.
● Transfers, dismissal, grievance
● Planned, developed and implemented a strategy as a HR, including recruitment policies, quality procedures, discipline, grievance, counseling, pay and conditions, contracts, training and development.
● Facilitate a monthly round table and daily meeting to address and resolve time bound delays.
● Inputting at meetings both internal and external promoting good business practice.
● Provided extensive on-the -job training and attentive supervision to a troubled employee, which resulted in employee success and as an accountable team member.
● Coordinating with training and quality teams to chart out Individual Development Plans (IDPs) & Key focus areas for the reps
● Presented management reports to board level especially on the retention strategies, health and safety of the employees involving work place risk assessment.
• Involved in manpower selection for ushers, coordinators, presenters and escorts.
• Coordinating and to apprehend the requirement of the clients specific to their gatherings and events.
• Acquire the right resource for the job time and again based on their popularity and performances.
• Allocate project based budget with the management
• Render tasks and activities to the team as a part of training before the rehearsals of the event.
• Project the negatives and set backs of the events.
• Brain storm and bring out the resolutions for the setbacks during mock scenario based trainings.
• Create payroll and invoices for the staff and free lancers incorporated as the core team for respective events.
● Evolved competency based model of HRM through development of competency models, assessment and develop for functional and foundational requirements of the business.
● Prepared annual manpower plan based on sales.
● Contributed significantly in setting up the leadership team to manage the regional operations.
● Set up quality standards for various operational areas of human resources and managed 30% adherence to quality standards as well as overall improvement.
● Set-up works, shift schedules, evaluate recommended ideas with and report any problems that may arise.
● Resolved long overdue issues and avoided derailment by reframing the view of the leadership role, restructuring teams, building self-esteem and improving the team-manager relationship.
CORE COMPETENCIES
* HR Generalist *Develop Learning and Development Strategy * Staff Recruitment & Retention * Disciplinary/Grievance Procedure
* Training Need Analysis, Audit, Calendar * Employee Development/Training
* Labour/Employee Relation * Designing and deploying Training Evaluation
* Team Building/Character Building * Transition Strategy and Support
7 consecutive years)
•Captained the Mumbai University team and emerged victorious
for 10 consecutive years in:
•Super Division League
•
– Matunga,