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Deepak Yesodhar, Senior IT Support Executive

Deepak Yesodhar

Senior IT Support Executive·Fragorium LLC SOC

India

Bachelor's degree, Electronics and

Work experience

Total years of experience: 10 years, 9 months

Senior IT Support Executive

April 2025 - Present

Fragorium LLC SOC

Dubai, United Arab Emirates

April 2025 - Present

•
Administered Azure and Microsoft 365, overseeing Azure AD identity management, conditional
access, Exchange Online, SharePoint collaboration, and global cloud operations.
• Supported hybrid on-prem and cloud infrastructure, including Windows/Linux servers, Active
Directory, GPOs, ERP systems, and Contexa robotic fragrance formulation units in the companys
advanced R&D laboratory.
• Strengthened cybersecurity posture through MFA, endpoint hardening, email authentication (SPF,
DKIM, DMARC), network segmentation, and vulnerability assessments to protect sensitive
fragrance IP and laboratory data.
• Led infrastructure performance monitoring and modernization, using tools such as Zabbix,
Grafana, and Azure Monitor to reduce downtime, optimize system performance, and support
global IT upgrades, migrations, and automation initiatives.
Company industry:
Chemicals Manufacture
Job role:
Customer Service and Call Center

Sr. Systems Engineer

July 2021 - April 2025

VIPoint Solutions PVT LTD

Kerala, India

July 2021 - April 2025

• Led infrastructure optimization and disaster recovery planning to enhance efficiency.
Company industry:
IT Services
Job role:
Information Technology

Systems Engineer

July 2019 - July 2021

Active Lobby

Kerala, India

July 2019 - July 2021

•
Administered network operations, ensuring system security and performance optimization.
• Designed high-availability strategies to minimize downtime during outages and disaster recovery.
Company industry:
IT Services
Job role:
Information Technology

Site Coordinator / Operations Manager

September 2015 - June 2019

Nayana Engineering Works (Family-Owned Business)

Kerala, India

September 2015 - June 2019

• Managed day-to-day construction site operations, coordinating labor, materials, and vendor
schedules.
Company industry:
Manufacturing
Job role:
Quality Control

Education

Veer Bahadur Singh Purvanchal University

August 2015

August 2015

Bachelor's degree, Electronics and

India

Veer Bahadur Singh Purvanchal University

January 2015

January 2015

Bachelor's degree, Electronics and Communication Engineering

India

Skills

SYSTEMS ENGINEERING
Intermediate
SYSTEMS ENGINEERING
Intermediate
LINUX
Intermediate
LINUX
Intermediate
SYSTEM ADMINISTRATION
Intermediate
SYSTEM ADMINISTRATION
Intermediate
NETWORK MANAGEMENT
Intermediate
NETWORK MANAGEMENT
Intermediate
INFRASTRUCTURE OPTIMIZATION
Intermediate
INFRASTRUCTURE OPTIMIZATION
Intermediate
AUTOMATION
Intermediate
AUTOMATION
Intermediate
SYSTEM MONITORING
Intermediate
SYSTEM MONITORING
Intermediate
SECURITY MANAGEMENT
Intermediate
SECURITY MANAGEMENT
Intermediate
BUSINESS CONTINUITY AND DISASTER RECOVERY
Intermediate
BUSINESS CONTINUITY AND DISASTER RECOVERY
Intermediate
BUSINESS CONTINUITY
Intermediate
BUSINESS CONTINUITY
Intermediate
Technical Support
Expert
Technical Support
Expert
Customer Service
Expert
Customer Service
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Administration
Expert
Administration
Expert
M365
Expert
M365
Expert