Sr. Engg
Btech
Total years of experience :9 years, 0 Months
Attending HCL client’s Desktop/Laptop related technical issues over the calls/ mails.
Configure Printers & Scanners, Share Printers on Network.
Troubleshooting of All Printers, Scanner, Server, Thinclients
Try to resolve the call after the initial assessment, either through phone or through remote console takeover.
Hands on tools SAP-CRM, SMILE and various internal tools.
Skills to handle escalations with patience.
In Diploma 2010
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