Operations Officer
AW Holding
Total years of experience :14 years, 9 Months
- Ensuring smooth operations related to Cross Border Centre (CBC) are carried on in an appropriate, cost-effective way.
- Developing, implementing and reviewing operational policies and procedures.
- Ensuring all legal and regulatory documents are filed and monitored in compliance with laws and regulations.
- Authorized to supervise credit management, tracking exceptions and ensure compliance plus control aspects are adhered to in the entire process.
- Achieved reduction in frauds by 5% during my tenure by performing due diligence in
the process at an on-going basis.
- Proactively collaborated with relationship points, credit and others to ensure client
requirements are met and the bank's position remains safeguarded.
- Helped credit managers prepare sanction documents (such as credit paper) and advising them of any amendment/changes that needs to be approved by credit risk team.
- Ensured timely execution of sanction documents, upload of limits, and filing of charge and disbursals of limits/loans.
- Streamlined internal process by implementing strict control mechanism that translated into financial integrity and greater transparency that reduced the risk to bank.
- Negotiated with several different Teams to get limits marked within the time scale and
ensured the controls are in place for cases to be processed smoothly and efficiently.
- Implemented ideas to improve system and process where necessary and evaluated the
benefits and risks of such proposals that resulted in savings cost to the company.
Domain : British Telecom
- Provided high-level telephone and e-support on British Telecom (BT) products and services by assisting clients with questions concerning product specifications, cost, billing, and technology issues.
- Recommended potential products or services to management by collecting customer information and analysing customer needs.
- Entered each customer interaction details in system application to track requests,
document problems and record offered solutions.
- Received payment information from customers and implemented it carefully into system to alleviate errors.
- Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
- Solicited customer engagement in loyalty programs to enhance company revenue
generation.
•Conducted market research to identify selling possibilities and evaluate customer needs.
•Setting up meetings with potential clients and listening to their wishes and concerns related to Parle products.
•Prepared and delivered appropriate presentations on products and services.
•Gathering feedback from customers or prospects and shared with internal teams.
Bachelor of Business Administration