ديبيكا Pullareddigari

• Performed customer onboarding and account review processes in compliance with internal KYC
and AML policies.
• Verified customer identity documents and corporate records to ensure authenticity and
regulatory compliance.
• Conducted periodic KYC refresh reviews for existing customers based on risk categorization and
compliance requirements.
• Identified Politically Exposed Persons (PEPs), sanctions exposure, and adverse media risks during
customer screening.
• Handled escalations related to high-risk customers and supported compliance investigations
with detailed documentation.
• Reviewed source of funds and source of wealth information for high-risk individuals and
business entities.
• Supported audit and quality assurance activities by maintaining complete and accurate
compliance records.
• Performed name screening and transaction monitoring to identify potential financial crime risks.
• Ensured timely completion of onboarding cases while maintaining accuracy and compliance
standards.
• Worked on regulatory-driven remediation and data validation activities to strengthen
compliance controls.
• Conducted thorough KYC due diligence on new clients and ongoing monitoring of existing clients
to ensure compliance with regulatory requirements.
• Ensured that AML and KYC policies were implemented effectively in onboarding processes,
customer due diligence (CDD), and enhanced due diligence (EDD) for high-risk clients.

Resolving customer queries, customer service, Helpdesk, Zendesk, Emails handling, kyc, Kyb, CDD

• Reviewed and validated insurance plans, policy terms, and product details for accuracy and
compliance.
• Performed User Acceptance Testing (UAT) to ensure applications met business and functional
requirements.
• Identified and reported defects, ensuring timely resolution before product release.
• Collaborated with business and testing teams to maintain quality standards and improve user
experience.