Deepshika Kullup

TRAINEE at AT

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HOTEL

Trainee

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- Welcoming visitors by greeting them, in person or on the telephone;answering or referring inquiries.

- Maintain safe and clean reception area by complying with procedures, rules and regulations.

- Maintain security by following procedures, monitoring logbook; issuing visitor badges.

- Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

- Preparing departure letters

- Guest billing procedures

- The checking - out procedures of guests on system.

- Contribute to team effort by accomplishing related results as needed.

Trainee

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Trainee

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- supervise the performance of the room attendants

- responsible for the ongoing smooth operation of the floor assigned.

- organises and facilitates the room making process.

- responsible for the cleanliness of guests' rooms, corridors and heart of the house area of the floor supervisor.

- checks the occupied and departure rooms, giving special attention to guest needs.

- routine inspection of guest queries in a timely and efficient manner.

- ensures that the entire operation is performed as per the laid down standards.

- report maintenance issues to maintenance/engineering department, etc..

Trainee

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- meet VIP guests special requests

- good supervision on the evening room attendants on the (special)turndown services.

- discuss with team members on guests requests.


Summary of Tasks and Duties as Trainee Morning Housekeeping Coordinator
•Consistently offer professional, friendly and engaging service
• Coordinate and provide administrative support to all areas of the Housekeeping department
•Work closely with all departments within the Rooms Division, communicating day to day updates and changes
•Oversee the day-to-day operation of the Housekeeping office
•Maintain all employee records within the Housekeeping department
•Follow department policies, procedures and service standards
•Follow all safety policies
•Other duties are assigned
•Maintain the security of all room keys and locks to various cabinets and drawers.
•Consistently update records of lost and found
•Creates housekeeping room attendant and supervisor worksheets and checklists.
•Ensures all guest requests are addressed and provided on a timely manner
•Ensures housekeeping guest amenities and supplies are well stocked
•Able to attend monthly one to one meeting with direct reports, etc...

Trainee

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- work close with the evening shifts and communicating updates and changes.

- preparing room attendants checklists for the next morning shift, etc...

Trainee

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- maintain the cleaning in public areas within the hotel premises, for example, like the corridors, restaurants and staff toilets.

- keep clean all the times the reception area and the lobby area clean.

Trainee

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- Supervise the public areas attendants for the cleanliness and maintance of his work area within the hotel premises.

Receptionist

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Belle mare

- Answering phone calls, ensuring that all reservations and cancellations are processed efficiently.

-To administer all routes of reservations to ensure that room bookings are made and recorded accurately.

- To deal with guests requests to ensure a comfortable and pleasant stay.

- To keep up to date with villa room prices and special offers to provide accurate information to guests.

- To be responsible for accurate and efficient accounts and guest billing process.

- To assist in keeping the villa reception area clean and tidy at all times.

Trainee

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Proceeding along with the Check In procedures
•Print and Compile Welcoming letters/Packs.
•Providing full details to guests on hotel premises.
•Attend to guests' queries, needs and other special requests
•Dealing with restaurant reservations fowarding information to Chefs & Restaurants.
•Listen to complaints put forward by guests, resolve stressful situations and provide solutions to problems
•Prepare daily reports for events, weather etc..
•Promote the facilities and services offered by the hotel
•Dealing with guests' requests and processing / following up with relevant departments, including special requests, for example. Birthdays, Anniversaries or Honeymooners.
•Promote in house services and special In House events & packages like Half Board or Winemakers etc..
•Cooperate and coordinate with the other hotel departments to provide an efficient service.
•Dealing with restaurant reservations fowarding information to Chefs & Restaurants.
•Accompany guests within the hotel to arrive at the desired place.
•Provide general information and directions.
•Advise and assist guests on leisure activities, places to visit and travel arrangements
•Be especially attentive to repeat guests and other VIP guests
•Bid farewell to guests at the end of their stay

Bell Desk
•Arranging delivery/collection of luggages to/from rooms upon guests arrivals & departures.
•Arranging / Book transfers, transport required by guests including Car Hire where requested.
•Incoming & Outgoing correspondance.

HOUSEKEEPING DEPARTMENT