Deepti Pathak

High Value

High Value

•Supporting the commercial strategy by managing the relationship & revenue from a portfolio of South Asia’s high value customers and influencers
•Capitalising on opportunities for revenue growth and maximising new and existing business opportunities within the high value portfolio (Premium Flyers)
•Building and maintaining relationship with business leaders through influential bodies like EO / YPO/WPO.
•Engaging in tactical networking and building strong linkages with industry bodies such as CII (Confederation Of Indian Industries), FICCI (Federation of Indian Industries & Commerce), BBG & EBG (British & European Business Group), AMCHAM (American Chambers of Commerce) etc
•Designing and implementing tactical and targeted offers for ‘High Value’ base.
•Maintaining regional focus and Developing strategies to suit different markets and monitor trends
•Obtaining feedback on market trends and competitor activity from customers, key contacts and share with commercial team.
•Conducting niche interactive customer events to demonstrate value / recognition.
•Representing British Airways for all high value business networking opportunities.
•Partnered with Entrepreneur Organisation on Global level and YPO for South Asia.
•Acquired tie ups with various luxury brands like Genesis luxury, Four Seasons Private Residences and many more.
•Tied up with Harvard Business School to hosts and participate in annual Harvard India Conference in Boston.
•Tied up with RN Golf to host Standard Charted Golf Tournaments across Pune and Delhi.
•Hosted the Sanctum Prestige Golf tournament in Bengaluru.
•Acquired 25 new enterprise enrolments in to BA corporate loyalty programs in Yr 2014.
•Generated direct revenue of 1m GBP in a short span from joining Yr 2014. Working on direct revenue target of 2m GBP for year 2015

Managed new and existing relations with ultra HNI customer base for THDC Luxury Projects (Western Region)
•Project Manager for THDC Privey - Luxury Villas Lonavala.
•Achieved annual sales target of 105Cr for financial yr 2013-14.
•Monitoring the organisational Customer Service Team
•Managing and overlooking Social Media Index.
•Gathered company and market intelligence by enhancing client interactions and building them into long term relationships for the organisation.
•As part of the Distribution Strategy, identified and recruited channel partners best suited to reach the luxury target market.
•Conducted secondary data research and analysis to determine the key product-relevant needs of the target-market.
•Maintaining cordial relations with customers to sustain the profitability of the business.
•Conducting Interviews and Screening Potential Candidates for Sales Positions
•Managed real estate agent network of over 50 agents.
•Conducting Interviews and Screening Potential Candidates for CRM Positions.
•Trained and mentored new recruits within department
•Consolidated and analysed reports for performance reviews for the Marketing and Sales team.
•Established from scratch and handled TATA Housing Corporate Sales vertical for all Mumbai properties.
•Conducted multiple Motivational Training Seminars for THDC Tea


ITC Ltd. Hotels

Operating

Leading a team of 60 plus associates, 5 managerial resources and 5 executives. Managing Front Desk, Business Lounge, Concierge, Telecommunication, Guest Relation and Rooms Controller Operations on day to day basis. Reporting directly to the Front Office Manager.
•Ensuring customer satisfaction by achieving delivery of service quality norms.
•Carrying out Radom Audits as per identified standard list of different sub areas.
•Roster planning for entire department.
•Generating finance reports, calculating the day’s revenue and yielding figures with profit analysis and comparison of same against market and immediate competitors.
•Ensuring high efficiency by Guest Relations Team and high guest satisfaction index measured by tools such as electronic guest comment cards.
•Encouraging the team for loyalty program enrolment, maximising profits and achieving the annual & monthly sales budget.
•Attended Vyaktitva’s workshop - LEAD Module 1&2
•Conducted Several Motivational Training Seminars for hotel employees
•Achieved high guest satisfaction index continuously for the months of June, July and August closing with an average of 96%.
•Reduced departmental attrition rates by 15% over a span of 6 months and increased trained man power generation by 40% each month basis

Selected along with 4 other colleagues from a team of 55 to open the ITC Royal Gardenia in Bengaluru as PRE opening Asst. Manager Front Office.
•An active member of the Pre Opening team for ITC Royal Gardenia The Luxury Collection, Bengaluru, from 9th January 2009 to the April 2010.
•Received “Well Done Award” for efficient management of Front Operations

Underwent specialised training in each area of hotel and learning all operations and work requirements by working as a Understudy Manager.
•Carrying out thorough case studies on situations and operations related issues in assessment projects and implement the same along with different area heads to improve service standards.
•Preparing projects on specialisation areas.
•Underwent on the job training at various hotels under the ITC Welcomgroup tier, to understand different market segments.

Business Development

High Net Worth Sales

Public Relations

Marketing Strategies

Relationship Management

Brand Management

Business Networking

Corporate Communication

Successfully opened ITC Royal Gardenia the luxury collection and achieved the highest target of largest Platinum LEED rated hotel in Asia.
•Established Impeccable Front Desk Operation with designing of the area to the training of associates as the PRE Opening Front Desk Area In charge.
•Recipient of Well Done Award for attracting good revenue generating AXIS BANK conference and managing the same with 97% guest satisfaction index