Clinic Manager
Let's Talk Healing
مجموع سنوات الخبرة :3 years, 4 أشهر
Forge strong partnerships within Autism community and diverse local agencies, enhancing resource availability and service quality through collaboration with external specialists.
• Direct daily operations, integrating technology solutions like electronic health records and telemedicine, improving patient engagement and streamlined operational efficiency.
• Lead team of healthcare professionals, achieving 25% increase in staff retention through implementation of targeted training programs and supportive work culture. Conduct staff evaluations at 6 and 12-month intervals to ensure ongoing high-performance standards.
• Implement client feedback system that reduced customer complaints by 25%. Manage client concerns, maintaining high satisfaction and loyalty rates among diverse client base.
• Oversee financial operations including budgeting, billing, and reimbursement processes, maintaining stringent compliance with healthcare regulations and standards. Effectively manage budgets to optimize revenue streams while ensuring high-quality patient care.
• Administer HR processes, including credentialing all clinical staff with key insurers like Ucare, Healthpartner, Hennepin Health, Medica, and MA. Enforce policies that standardize hiring and disciplinary actions, enhancing operational compliance and workforce stability.
• Spearheaded development of policies and procedures to serve unique needs of nippy community, enhancing service accessibility; initiated community outreach programs and trained staff to meet care standards, boosting community engagement and support.
• Contribute to planning process and development of governance policies; lead formulation and refinement of policy topics, and ensure compliance with best practices, recommended guidelines, and regulatory standards.
• Provide oversight of organization’s governance structures, ensuring adherence to legal and regulatory requirements, maintaining organizational integrity and accountability.
• Review and approve annual budgets and financial statements, and participate in setting strategic investment strategies to ensure long-term financial sustainability.
• Identify potential risks to organization and develop mitigation strategies, ensuring implementation of risk management protocols to safeguard organizational interests.
• Engage in fundraising initiatives, assisting in donor cultivation, grant applications, and event planning to secure necessary funds for organization’s projects and operations.
• Serve as ambassador for organization, fostering relationships with key stakeholders, and enhancing community engagement through outreach and partnerships with organizations.
• Worked closely with three operational managers to enhance support in employee relations, talent recruitment, and benefits management, addressing complex issues like performance management and disciplinary actions effectively.
• Overhauled onboarding processes, applying sourcing and interviewing techniques that accelerated hiring cycle and improved new employee integration.
• Spearheaded development of Occupational English Program for ESL employees, resulting in measurable increases in productivity and enhanced communication within workforce.
• Ensured adherence to employment laws by updating policies and procedures, and led HR training sessions for employees and leadership, enhancing organizational compliance