3rd Level IT Support-Intern
Thomson Reuters
Total years of experience :7 years, 6 Months
• Developing and implementing ORACLE SQL and PL/SQL scripts to address
data issues.
• Managing and monitoring the SR (Service Request) queue.
• Taking on and owning investigations into support issues.
• Preparing monthly reports on Service Request resolved and Service Issues for managers and team members.
• Proven to work under pressure and provide solutions to issues forwarded by analysts or customers to our team.
June 2008- May 2010 Gateway Housing Association Member of Youth
(Work Experience) Forum
• An active member of the Youth Forum at Gateway Housing Association for over two years.
• Organising meeting and residents fairs, also preparing new members
involvement with the forum.
• During my final year at University, I had to choose a project. I chose to create
website for Gateway Housing Association youth department, in order to ease the workload from the housing officer. In addition my aim was to create a
website where young people in the community could exchange ideas and express their opinion. Some of the main web development technologies I
used to develop this website included HTML, CSS, JavaScript, PHP and
MySQL.
July 2005- September 2008 Neighbours in Poplar Elderly care/Youth worker
• Helping elderly people, shopping and banking.
• Organising activities and events for the youth and community.
October 2004- April 2007 Sir John Cass Red Coat P.E Department Assistant
• Assisting Physical Education department (organising teams for basketball,
football etc)
• Helping teachers in managing and coaching the teams.
• Also a active member of the teams playing.
January 2004 - July 2006 Greenwood Communications Help Assistant
• Providing all round I.T. assistance to customers: using software, surfing, e- mailing, printing and also occasionally fixing hardware.
• Receptionist and Cashier duties, welcoming customers.
• In charge when the manager on duty is away.
2007 - 2010 University of Westminster, London BSc (Hons) Computer Science First class
2002 - 2005 Sir John Cass's Foundation & Red Coat, London Arabic A* English C Maths C ICT C R.E D Psychology C Sociology C Science (GNVQ) Merit
