Senior reservationist, functions and wedding coordinator
Moyo Fountains Pretoria
Total years of experience :6 years, 0 Months
August 2011- March 2014: Moyo Fountains Pretoria
Senior reservationist, functions and wedding coordinator.
• Functions and events coordination.
• Maintaining guest relations to ensure efficient service delivery.
• Handling all enquiries and online bookings with a 24 hour turn around on client feedback.
• Customer relationship management & Customer Service.
• Management and trouble-shooting in all restaurant matters.
• Following up on all debtors and compiling reports on all customers with bill back facilities.
• Maintaining all records up to date.
• Attending management meetings and contributing to all service aspects.
REASON FOR LEAVING: Company closed down
October 2009-July 2011: Moyo Fountains Pretoria
Retail supervisor
• Worked as retail assistant at the restaurant's gift shop and was later trained for all managerial procedures for the same store.
• Duties included-
• day to day opening procedures of the store
• monitoring and supervising staff
• motivating staff to up-sell and achieve set budgets and targets
• administrative duties that included among other things: • scheduling staff and holding meetings to discuss key points of growth in the retail industry
• working on pastel to do the following: • -goods received vouchers
• Ware-house transfers
• credit notes and return to suppliers
• compiling valuation reports, age analysis for debtors and creditors
• sending out quotes for customers
• managing the monthly inventory count and compiling reports on stock counts.
March 2008 - August 2009: The River Place Alfumme
Switchboard operator, reservationist
• In charge of on line bookings and the daily check in and out of guests.
• Staff developments with junior receptionists to ensure good front office etiquette.
• Drawing up of bookings schedule for the stores manager and the restaurant manager to ensure enough provision of service.
• Function co-ordination of small groups and conferences ensuring that all guest requirements are met and the expected service delivered.
• Drawing up of front office roaster.
• Attending weekly management meetings
Reason for leaving: Position was dissolved and the marketing manager assumed all positions to accommodate budget constraints.
Academic Achievement Diploma in Education with a major in English and Pyschology- University of Zimbabwe (2003)
Certificate in office administration Currently studying for a B.com in Human Resources with UNISA (2012) Modules currently passed: Economics, Management of Business, Commercial Law and Introduction to the Business environment Accounting Educational Achievement
5 O LEVEL subjects Passes (English and Science) 3 A LEVEL subjects including English