Regional HR Officer - Middle East & Africa
MetLife Alico
مجموع سنوات الخبرة :25 years, 8 أشهر
Key Result Areas:
As Regional HR Officer - Middle East Region
• Acts as a single point of the contact for the employees and managers report into the Sub Regional Office.
• Proactively supports the delivery of HR Processes at the client’s side
• Manages complex and difficult HR Projects cross-functionally
• Involved in preparation of HR budget exercise for the Middle East Regional office
• Ensuring employees set annual goals and conducting mid-year reviews presenting findings & reports of forced distribution ratings across all Middle East countries to senior management
• Estimating annual budget for compensation & benefits and assessing salary increases, comparing them to market plans & inflation rates and collaborating with management to secure budget approvals
• Administering regional compensation/benefit tasks and complying with DIFC labour laws
• Finalising payroll for Middle East staff members in coordination with EMEA HR.
• Carrying out:
o Monthly analysis tied to headcounts, compensation, vacancies, turnover rates, top talent profiles and key HR initiatives for Middle East Countries
o Performance development of UAE staff and supporting processes across other Middle East Offices
• Coordinating employee benefits such as Life Insurance, Medical Insurance and Pension Plans
• Coordinating with DIFC on Visa related procedures
• Involved in mapping of hay grading
• Assessing regional market compensations and gathering recommendations for salary increases
• Modifying employee orientation & exit program to suit both business & employee needs
• Maintaining personnel files & HR database for regional employee team
• Handling department in absence of Regional HR Director with support of EMEA Head of HR
Highlights:
As Regional HR Officer - Middle East:
• Distinction of representing Middle East as a part of global HR Community Group and providing updates on various endeavours in 2013
• Steered efforts in implementing global & centralized HR system across ME countries; tailoring program to country specific requirements and ensuring success of system development, launch & support
• Led & supervised HR interns and offered assistance in training & career path development
• Essayed a stellar role in deploying:
o HR process mapping throughout Middle East countries
o Greater Insight Benefits database with compilation of information from Middle East countries
o One people Place database which compiles profiles of employees and records their performance developments
Projects Undertaken:
As Regional HR Officer - Middle East:
• Job Description Project for Better Role Clarity throughout the ME Countries
• Liaising with Hay Group on the Grading Project across all Middle East Countries
• Online Leave Management System
• Diversity & Inclusion for Middle East Region
• Talent Management for Lebanon & Jordan
As Assistant Administration Manager - Gulf Operations:
• Maintained Operating Expense Ratios within budget and conducted & reviewed business travel plans, budgets, capital expenditure budget and expenses
• Shouldered the responsibility of:
o All reprinting & printing material related to marketing including design approval, proof reading, all sorts of applications, policy documents, receipts related to payment and ensure compliance / risk management protocol in association with Compliance & Risk Management Teams
o General Insurance for Gulf Offices
o Entire operations of UAE, Oman, Bahrain, Qatar and Kuwait
• Involved in preparation of entire budget exercise
• Assessed purchasing invoices, approved quotations up to the assigned limits and monitored & controlled purchases
• Looked after the operations related to Dispatch unit
• Collaborated with:
o Real Estate - New Offices / Rents / Contracts / Leasehold Improvements for all the assigned territories
o Public Relations Team for visas related to new employments for employees as well as agents
• Conducted events like Awards Night, Events, Town Hall Meetings, etc. under the direction of COO and in coordination with Agency Executives & Directors, Hotels and other Events Management Companies
• Provided approval of Hotel, Advertisements, Telephone, Stationary, Petty Cash Expenses, etc. as well as expenses related to maintenance of office equipments
• Designed information & PR for release to press and for Company publications
• Introduced Vendor Management & Payment Log
As Assistant Administration Manager - Gulf Operations:
• Successfully installed Telephone System and headed better customer service as well as introduction of VOIP System
• Steered efforts in:
o Introducing Print Management Solutions leading the company to be accountable for all stationary used in printing
o Consolidating offices & agencies with reorganizing the office space; leading to space saving as well as saving on Real Estate & Trade License budget
• Essayed a stellar role in:
o Rebranding the Marketing Material, since the launch of the new logo; single-handedly worked on the same project for total Gulf Countries
o Launching of new websites for all Gulf countries
• Significantly contributed in initiating the outsourcing of mail which includes policy documents, policy payment notifications, etc. and leading to customers receiving their documents in time
• Efficiently created Toll Free numbers in all Gulf countries and connected to the main hub in UAE & leading clients to acquire better customer service at one centralized place
• Distinction of working with the management team during the integration of the two companies
Responsibilities:
• Identifying the training needs of the employees in consultation with the HR Head and arranging for the same.
• Maintain up to date information on policies and matters relating to the HR and Administration.
• Preparing the Employment Contract and releasing the same, follow-up with candidates and ensure all pre-recruitment formalities are in place including offer letters.
• Effectively liaising between the employees and the HR/Administration to settle the employees’ grievances and finding solution to the best satisfaction of the parties concerned.
• Co-ordinate with the Finance Department in handling the annual leave and settlements for the employees as well as timely crediting of allowance, deductions etc.
• Liaising with the Ministry of Manpower for labour clearances, issuance/renewal of visas, residence card etc. Familiar with Labour Laws prevalent in the Gulf.
• Drafted company procedures, requisition and training requirement formats etc which became standard documents in the organization.
• Besides routine responsibilities, maintained staff records including encashment, final settlement, air passage and tenancy contract for the employees etc., co-ordinate with the Company Lawyer on trade license related matters, handled the petty cash and banking as well as the company owned fleet related issues, liaise with insurance company for filing claims, follow-up of the same, premiums for new staff and other related matters, Debt management, liaise with the Auditors and providing them with the necessary information as per the requirements of the Company.
• Work involved independently corresponding with the Principals and others with respect to timely shipments, berth booking, documentation for a hassle-free clearance at the port, verifying Blending and Production Orders of the month and maintaining the overtime sheets, and maintaining files / documents in adherence to ISO, ISRS and HSE procedures.