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Dema Abdellatif, Business Analyst & Junior Product Owner / QA

Dema Abdellatif

Business Analyst & Junior Product Owner / QA·Taqat

Palestine

Bachelor's degree, Software Engineering

Work experience

Total years of experience: 3 years, 4 months

Business Analyst & Junior Product Owner / QA

January 2025 - Present

Taqat

Gaza Strip, Palestine

January 2025 - Present

• Act as the primary liaison between stakeholders and the development team
to define product vision and roadmap.
• Manage and prioritize the Product Backlog in Jira, ensuring all items are
clearly defined and estimated.
• Backlog Management: Lead weekly backlog grooming and refinement
sessions in Jira, ensuring all tickets are prioritized based on business value,
technical debt, and stakeholder urgency.
• Requirements Engineering: Elicit and document complex functional and
non-functional requirements using Confluence and HackMD, creating a
centralized knowledge base for the engineering team.
• Agile Ceremonies: Actively facilitate Sprint Planning, Daily Stand-ups, and
Sprint Retrospectives to optimize team velocity and identify process
bottlenecks.
• Stakeholder Communication: Bridge the communication gap between
technical teams and non-technical clients, providing clear progress reports
and managing expectations regarding feature scope and timelines.
• Write comprehensive User Stories and Acceptance Criteria (AC) to ensure
developers have a clear path for implementation.
• Utilize Confluence and HackMD for collaborative documentation,
maintaining a single source of truth for technical and business
requirements.
• Perform QA testing and User Acceptance Testing (UAT) to ensure features
align with business objectives and quality standards.
• Collaborate with UI/UX designers in Figma to review wireframes and
ensure they meet functional requirements.

Company industry:
IT Services
Job role:
Information Technology

Business & Data Analyst (Information Management)

January 2024 - January 2025

Palestine Organization for Development (POD) –

Gaza Strip, Palestine

January 2024 - January 2025

• Translated field operational needs into technical requirements for data
collection systems (Survey123, Kobo).
• Analyzed large-scale datasets using SQL and Power BI to provide actionable
insights for program managers and donors.
• Facilitated communication between field teams and management to
identify process bottlenecks and recommend system improvements.
• Managed data protection compliance, ensuring all product workflows met
international humanitarian standards (PSEA).
• Led the Training of Trainers (ToT) on digital reporting tools, acting as a
Product Advocate for internal users.
• Collected, cleaned, validated, and archived field data using UNMAS
reporting forms, Survey123, and digital templates.
• Ensured high data accuracy through daily/weekly validation with field
teams and supervisors.
• Collected, verified, and entered large-scale beneficiary and activity data
using UNMAS templates, ensuring accuracy and alignment with donor
reporting requirements.
• Designed and maintained data workflows, tracking systems, and
structured databases using Excel, SQL, and ArcGIS Survey123 to support
program operations and reporting.
• Conducted data cleaning, validation, and consistency checks to ensure
high-quality datasets for reporting and decision-making.
• Developed dashboards and analytical reports that supported program
planning, monitoring, and stakeholder presentations.
• Participated in UNMAS ToT on digital reporting tools, enabling the training
of staff on data collection systems and workflow standards.
• Ensured compliance with data protection policies and supported the
improvement of IM structures across the organization.
• Assisted monitoring teams with context data, population feedback, and
humanitarian observations.

Company industry:
Human Resources Outsourcing

Junior Software Engineer / Technical Analyst

July 2022 - October 2022

The Hope

Amman, Jordan

July 2022 - October 2022

• Writing code, creating web pages, and developing backend services.
• Contributed to the development of .NET applications while focusing on the
alignment between code and business logic.
• Designed and maintained structured databases, ensuring data integrity for
reporting modules.
• Created visualization dashboards to track project KPIs, improving
stakeholder visibility into product performance.
• Bridged the gap between technical limitations and business requirements
during the initial feature scoping phase.

Company industry:
Primary, Prep, & Secondary School

Business Analyst & UI/UX Design Trainee

January 2022 - October 2022

The New Solution Company

Gaza Strip, Palestine

January 2022 - October 2022

As part of my university job training program, I worked with the New Solution
Company as a Junior Software Engineer and supported the Agile/Scrum workflow
and basic Business Analysis activities within the technical team.
Scrum & Agile Responsibilities:
• Supported the Agile/Scrum workflow by facilitating Daily Stand-ups and
Sprint Planning sessions.
• Translated complex business needs into structured tasks, sub-tasks, and
User Stories within Jira.
• Conducted Usability Testing and gathered user feedback to iterate on
design concepts and improve the user experience.
• Maintained project documentation and blockers logs to ensure the
development cycle remained on schedule.
• Supported the team in applying Agile/Scrum practices during development
cycles.
• Assisted in creating and structuring user stories, tasks, and sub-tasks in
Jira.
• Helped organize the product backlog, categorize items, and ensure tasks
were clearly described.
• Participated in Sprint Planning, providing task estimation support and
preparing the sprint board.
• Joined Daily Stand-ups and documented blockers, progress notes, and
next-steps.
• Helped track sprint progress, ensuring tasks moved through workflow
stages correctly (To Do → In Progress → Done).
• Coordinated with UI/UX, backend, and frontend developers to clarify
requirements and ensure alignment.
Business Analysis Responsibilities:
• Assisted in collecting and analyzing requirements from the project
manager and technical team.
• Helped translate requirements into clear user stories and acceptance
criteria.
• Conducted small usability tests and gathered user feedback to support
requirement clarification.
• Worked with the team to improve workflow documentation and
requirement structure.
UI/UX Responsibilities:
• Designed user-friendly interfaces using Adobe XD, Sketch, and Figma.
• Conducted UX research through surveys, interviews, and usability testing.
• Created layouts, prototypes, and visual components for web and mobile
apps.
• Mapped user journeys and designed high-fidelity prototypes in Figma and
Adobe XD to visualize product requirements.
• Supported front-end development by aligning design assets with HTML,
CSS, and JavaScript components.
• Helped prepare monthly reports and documentation for management.

Company industry:
General Engineering Consultancy

Education

Al-Azhar University

November 2024

November 2024

Bachelor's degree, Software Engineering

Palestine

GPA (percentage): 87.45%

GPA (percentage): 87.45%

Skills

CONFLUENT

Expert

Management

Expert

FIGMA DESIGN SOFTWARE

Intermediate

PRODUCT BACKLOG GROOMING

Expert

PRODUCT LIFECYCLE MANAGEMENT

Intermediate

SOFTWARE ENGINEERING

Expert

USER EXPERIENCE UX DESIGN

Intermediate

AGILE SOFTWARE DEVELOPMENT

Expert

BUSINESS ANALYSIS

Expert

JIRA

Expert

PRODUCT MANAGEMENT

Expert

Project Management

Intermediate

Administration

Expert

Data Entry

Expert

Microsoft Office

Expert

Microsoft Excel

Expert

Customer Service

Intermediate

Business Development

Expert

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Get the most out of Jira
Atlassian
Nov 2025
Computer Driving License (LCD)
Appreciation Certificate for participating in
Fundamentals of Digital Marketing
English for Business & Entrepreneurship
Full-Stack Developer (Training)-Axsos
Explosive Ordnance Risk Education - (EORE) ToT –