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Dema Hmaidan, Independent Operations & Business Procedures Contractor

Dema Hmaidan

Independent Operations & Business Procedures Contractor·Outsourcing

Kuwait

Bachelor's degree, Business Administration

Work experience

Total years of experience: 6 years, 8 months

Independent Operations & Business Procedures Contractor

July 2024 - Present

Outsourcing

Al Kuwait, Kuwait Remote

July 2024 - Present

• Formulated comprehensive Go-To-Market (GTM) strategies, value-based pricing architectures and risk mitigation frameworks for multiple emerging business models (including Tech and Sustainability concepts).
• Developed an end-to-end operational and logistics model for a tech-driven platform, conducting deep cost structure analysis regarding resource allocation and fuel/fleet efficiency.
• Executed intensive market research, secondary data collection and qualitative/quantitative consumer behavior analysis to validate product-market fit and project scalability.
• Engineered comprehensive corporate identity frameworks, defining long-term SMART objectives, cross departmental synergies and strategic intents for growing SMEs.

Company industry:
Business Consultancy Services
Job role:
Consulting

Senior Human Resources

November 2023 - June 2024

Epicure General Trading Company (Swaikhat Restaurants)

Al Kuwait, Kuwait

November 2023 - June 2024

• Authored and executed the companys comprehensive general workplace policy and corporate code of ethics across 4 major branches, ensuring strict alignment with Kuwait Labor Law.
• Streamlined cross-departmental communication workflows between department managers and HR, enhancing operational compliance and reducing onboarding cycle times.
• Spearheaded strategic talent acquisition, workforce planning and employee relations frameworks, building a high-performing and inclusive organizational culture.
• Conducted internal policy compliance reviews and risk assessments, implementing corrective measures to minimize legal and operational liabilities.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Human Resources and Recruitment

HR & Administration Officer

January 2020 - October 2023

Alkazemi Holding for Engineering Consultancy,

Sharq, Kuwait

January 2020 - October 2023

• Coordinated end-to-end onboarding for all new hires, ensuring smooth integration.
• Maintained HR database with full accuracy of employee records and documentation.
• Prepared monthly HR reports covering attendance, leaves and turnover analysis.
• Supported internal communication across departments and employee query resolution.
• Assisted in organizing and coordinating internal training programs.

Company industry:
General Engineering Consultancy
Job role:
Human Resources and Recruitment

Internship HR & Strategic Management

August 2019 - October 2019

Alargan International Real Estate Company

Al Kuwait, Kuwait

August 2019 - October 2019

• Applied data-driven insights to analyze human capital workflows and organizational structures, identifying
bottlenecks to enhance overall operational efficiency.
• Contributed to corporate restructuring plans and talent mapping, aligning workforce capabilities with the companys long-term business strategy.
• Reviewed departmental policies and standard operating procedures (SOPs) to ensure alignment with corporate governance frameworks and legal standards.
• Partnered with senior management to design performance assessment models that link individual department outputs to strategic corporate KPIs.
• Supported end-to-end recruitment and candidate screening activities.
• Standardized 5+ office policies and managed digital employee records via Oracle Database.
• Demonstrated outstanding proficiency in Strategic Talent Acquisition and Organizational Development.

Company industry:
Real Estate
Job role:
Management

Education

Arab Open University - Kuwait

June 2027

June 2027

Bachelor's degree, Business Administration

Kuwait

GPA (point): 4 out of 4

GPA (point): 4 out of 4

Academic Standing: Pursuing with Distinction/Honors Focus. Key Coursework: Strategic Management, Innovation & Entrepreneurship, Shaping Business Opportunities, International Business. Projects: DocDrop – Market Research & Strategy | Academic Project • Conceptualized an innovative allergen-detection product and conducted primary market research to validate demand. • Designed full marketing mix (4Ps) with value-based pricing strategy for health/safety product segment. • Analyzed quantitative and qualitative data to identify price sensitivity and reduce go-to-market risk. MASAHA Application – Service Design & Operations | Academic Project • Developed a tech-driven service model automating logistics/waste management with GPS technology. • Integrated social entrepreneurship framework and reward-based incentive system. • Created B2B revenue model and phased market entry strategy.

Skills

ANALYTICS
Intermediate
ANALYTICS
Intermediate
BIOMEDICAL WASTE
Intermediate
BIOMEDICAL WASTE
Intermediate
BUSINESS STRATEGIES
Intermediate
BUSINESS STRATEGIES
Intermediate
COMPOSITE STRUCTURES
Intermediate
COMPOSITE STRUCTURES
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT CRM SOFTWARE
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT CRM SOFTWARE
Intermediate
ELECTRICAL INDUSTRY
Intermediate
ELECTRICAL INDUSTRY
Intermediate
GO TO MARKET STRATEGY
Intermediate
GO TO MARKET STRATEGY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
Operations Management
Intermediate
Operations Management
Intermediate
Go-To-Market Strategy
Beginner
Go-To-Market Strategy
Beginner
HR Business Partnering
Expert
HR Business Partnering
Expert
Talent Acquisition
Expert
Talent Acquisition
Expert
Business Strategy
Intermediate
Business Strategy
Intermediate
Business Development
Beginner
Business Development
Beginner
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Oracle
Intermediate
Oracle
Intermediate
HRIS
Intermediate
HRIS
Intermediate
Data Analysis
Beginner
Data Analysis
Beginner
Process Mapping
Intermediate
Process Mapping
Intermediate
Process Improvement
Intermediate
Process Improvement
Intermediate
Feasibility Analysis
Beginner
Feasibility Analysis
Beginner
Workforce Planning
Intermediate
Workforce Planning
Intermediate
HR Policy Development
Expert
HR Policy Development
Expert
Kuwait Labor Law
Expert
Kuwait Labor Law
Expert

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
ILM Endorsed Office Manager Certification
Certificate of Excellence in Human Resources & Strategic Management
Certified Human Resources Management Professional
ILM Endorsed Office Manager Certification
Baker Tilly
May 2018
Show credentials
Certificate of Excellence in Human Resources & Strategic Management
Alargan International Real Estate Company
Dec 2019
Show credentials
Certified Human Resources Management Professional
Ain Shams University
Apr 2021
Show credentials

Hobbies and interests

Business Strategy & Entrepreneurship

Accomplishment: Developed 3 full business concepts including market research, operations model & marketing strategy.