IT Administrator
Classical Palace
Total years of experience :8 years, 1 Months
IT Administrator May 2011 - June 2012
Classical Palace Doha, Qatar
Florence Gallery (sister company)
Global Health Partners (sister company)
JC Passion (sister company)
Palazzo Verde (sister company)
Restoration and Construction (sister company)
Main responsibility: to maintain and manage the IT needs of the main company and affiliate partners ensuring smooth system, IT infrastructure, and equipment workability with minimal to no downtime session to ensure maximum productivity.
* Management and Maintenance of IT equipments and Systems such as (PC, servers, laptops, printers, plotters, modems, routers, wireless peripherals etc.)
* Windows Server 2008 R2 installation and support.
* Creation and maintenance of user accounts and security policies and creating appropriate directory structures granting user rights and accessibility.
* Design solutions for network infrastructure and topology optimized for head office and site-office specifications.
* Troubleshooting broadband connection wired and wireless service type.
* Troubleshooting IT hardware and software such as (Autocad, Adobe In design, 3ds Max, Staad, Tally, Sketch up with V-Ray, Photoshop, Corel, etc.)
* Managing IT consumables for monthly office and site usage including monthly inventory reporting.
* Email Domain management.
- classicalpalace.com.qa
- ghp.com.qa
- palazzo-verde.com.qa
- r-r.com.qa
* Managing and maintaining MS Outlook 2008 with regular back-up intervals.
* Scheduling of regular intervals for utility works for all IT equipments and systems.
* Monitoring telecommunication bills.
* PABX TDA100 maintenance.
* Primavera 6 installation and configuration.
* Multi-platform configuration (Windows XP, Vista, Windows server 2003, Windows server 2008 R2, windows 7, MAC OS)
Technical Support Representative October 2009 - January 2011
Pacific Hub Corporation Ltd. Ortigas, Pasig City
Account: GLOBE TELECOM Philippines
BROADBAND TECHNICAL HELP DESK (Inbound)
* Provide initial technical assistance for Broadband concerns specifically technical related Lvl 1 - 3.
* Troubleshooting broadband connection wired and wireless service type.
* Troubleshooting Computer software and hardware problems.
* Handles simple to complex billing concern about broadband accounts.
* Handles any modification of broadband accounts as per requested by subscriber.
* Also provide sales lead for new application for broadband accounts.
QA/QC Document Controller November 2007 - June 2008
Saudi Arabian KENTZ Co. Ltd. Al-Khobar, K.S.A.
SHARQ Poly Ethylene 3rd Expansion Project
Al-Jubail Industrial City, K.S.A.
Contract no. 52-2MD044
Scope of work: Plant construction of electrical and instrumentation
* Administrative clerical jobs.
* Responsible for all incoming and outgoing correspondence, including Letters, Fax, Interoffice Memo, Transmittal, Submittal, Drawings, etc.
* Product identification, Filing and Traceability of confidential documents based on international standards ISO 9001:2000.
* Handled Construction Completion Management Systems (CCMS), Quality Exception Item List (QEIL), Client Exception Item List (CEIL) and Document Management System (DMS)
* Troubleshooting Computer software and hardware.
I.T. Support Staff November 2005 - September 2007
Intervolved Express Services Alabang City, Philippines
* Tracking, Encoding and Scanning of Delivery Receipts
* Troubleshooting Computer software and hardware.
I.T. Support Staff / Graphic Artist October 2002 - September 2005
Xsite Internet Corporation Mandaluyong City, Philippines
* Designing posters, flyers, logos, picture editing, calling cards and wallpapers using Adobe Photoshop.
* Customer Assistance in the Internet and Windows application
* Troubleshooting Computer software and hardware.
* Sales reports.
TERTIARY Bachelor of Science in Computer Science 1998-2002 System Technological Institute Edsa, Crossing
SECONDARY University of the East 1996-1998 Claro M. Recto, Manila
Perpetual Help College Manila 1994-1996 Dapitan, Manila
PRIMARY Sta. Mesa Parochial School 1988-1994 Sta. Mesa, Manila