Demetra Tsioli

Trainer/Host/Server at Hard Rock Cafe

• United Arab Emirates - Dubai
• My current job since September 2012

Trainer at Hard Rock Cafe Dubai

• United Arab Emirates
• August 2013 to April 2014

(August2013-Today): Hard Rock Cafe Dubai
• Trainer
Certified trainer in host and server department as per Hard Rock Café standards. As trainer demonstrating complete knowledge of product, history/culture and corporate operating procedures. Working with integrity and professional attitude and lead by example.
Opening Trainer for the new store opening of Hard Rock Cafe Istanbul.
• Host
At host position welcome the guests and satisfy their expectations. Taking reservations and arranging large parties. Handling guest complains and overall controlling the flow on the floor. Utilizing floor plan and pager system for smooth operations.
• Server
At server position handling large groups, performing opening/running/closing duties. Shift leader, "Rocker", with full responsibility of setting floor plan, breaks and guiding staff. Controlling the stock/restock as per required par levels. Satisfy all guest needs and deliver outstanding customer service.

Trainer/Server at Hard Rock Cafe Restaurants Cyprus LTD

• Cyprus
• January 2012 to May 2013

(2012-May 2013): Hard Rock Cafe Restaurants Cyprus LTD
• One month full training in the position of server. Certified as server trainer through trainer validations. Great customer service and powerful performance on the floor. Shift leader guide and assing duties for the staff.Opening-closing shifts. Handling guests with excellence of service.

Supervisor/Administrator at Jack's Pizza

• January 2009 to January 2012

(2009 - 2012Jun): Jack's Pizza
• Supervisor/Administrator. Using a variety of software packages such as Microsoft Word, Outlook, Powerpoint Excel for company needs. Checking fund organization and guidance staff. Arraging and making the staff schedule.Fulfilling responsibilities of company. Ordering products as per companys need's. Inspection and acceptance suppliers.Check and fixing stock. Attending meetings and keeping notes.

at Zorbas Bakery LTD

• January 2008 to January 2009

(2008 - 2009): Zorbas Bakery LTD
• Responsible fund, promote new products, opening-closing fund company compliance standards, arrangement and organization of orders, customer service.

Server/Cashier at Burger King (King Franchises ltd)

• France
• January 2007 to January 2008

(2007 - 2008): Burger King (King Franchises ltd)
• Responsible Fund, customer service, responsible booking Parties, promote new products, settlement and order processing parties, opening - closing shifts, compliance standards, Parent stock.

RECOMMENDATIONS
Rafael Ramos (Hard Rock International - Franchise Area Manager - Eurasia)
Email:

Mr. Stefan Menelaou (General Manager Hard Rock Café Cyprus)
Tel: +357 99221755

Mrs. Arsenia Kaloudi (Operation Manager Hard Rock Café Cyprus)
Tel: +30 697 717 3700

Solon Andreou (Zorbas bakery LTD)
Tel: +357 99533305

Christodoulopoulos Loukas (Burger King)
Tel: +357 96662117