Assistant General Manager
Reliable Spaces Private Ltd
Total years of experience :15 years, 6 Months
Well versed professional with varied experience in the field of Sale, Collection, Insurance - Tele Sales (Contact Centre) & Operation, Banking (Collection-Personal Loans - Credit Card & Home Loan - Customer care)
Believe in Planning, Structure Organizing, Proper Controlling, Clear Communication, Proper Coordination, Ensure Motivation & Decision Making whenever necessary.
Collections, Team Management, P&L , retention, strategies, training, maximum utilization of resources, Incentivizing, Productivity & Performance, Capacity Planning, maintaining quality parameters, and overall governance of the process.
The company's overall mission, values, and strategic goals.
Attending meetings with the Management and sharing company information.
Leading, guiding, directing, and evaluating the work of employees, managers, and ensuring a healthy working environment.
Contributing to sales innovations, strategic business development, and the profitability of the company as determined by the company's strategic goals.
Evaluating the success of the company in achieving its goals and formulating plans to correct any issues if the company is not achieving its goals.
Dynamic management career providing superior operations, sales and business development leadership. Excellent track record of successfully launching campaigns, meeting and exceeding internal goals and client expectations. Bottom-line, results driven manager with consistent success in maximizing production results, business development and increasing profitability.
Was working in the Credit and Risk Department, (Personal Loan ), Mumbai Loan in Collection Department (Bucket 1).
•Managing Agency and discussing targets to meet the bank’s delinquency.
•Planning out strategies in the beginning of the month to achieve the targets.
•Handling Bucket 1 portfolio to minimize the Flow to later bucket, also setting short and long time goals for the team to achieve the numbers.
•Training for officers and agency people to follow the code of conduct of Citi Group & RBI Guidelines
•Convincing the customer to make the payment, if necessary will meet the customer personally and resolve his quires
•Arranging review with the team to ensure we achieve the said target ..
•Also, managing service level roistering at the agency level.
•Responsible for timely reconciliation of receipt from each agencies and Maintaining audit reports on a monthly basis.
•Ensuring maximum amount is recovered on the portfolio , ensuring the team is motivated with sufficient incentive plan,
•Ensuring there is no attrition at the agency level as they are trained, and has a bounding within team
Credit Card Collection Dept)
•Job Responsibility.
•Handling a team. Convincing the customer to make the payment
•Achieving monthly targets, solving customer issue regarding payments.
•Handling escalated cases solving issues like statement to dispatch, customer issues.
•Handling portfolio of around 1.65 cr, and always focus on targets to be achieved with proper planning.
•Approaching personally for high profile cases for payments.
•Coordinating with various internal Departments for solving customer issues
I was working on behalf of ICICI Home Finance Company as a
•Bahwans’s group is on e of the biggest and most reputed automobile firm in the Middle East.
•Issues automotive materials, assists in identifying needed items through the use of parts and material management / computer system, locates and issue required items, also check for physical damage and shortages of parts, if any, inspects items received regularly.
•Operation tools and power equipment are in good condition while used in receiving items, storing and issuing parts and related materials, and roistering of manpower
•Maintains storeroom and storeroom equipment in a clean, safe and orderly condition;
•Secures storeroom facilities and inventories; accesses electronic security system, if applicable.
•Performs physical inventories, verifies actual location of inventories against assigned location.
•Consistant improvement on knowledge part, through computer system, to review parts usage, track and also monitor inventory records performs related duties and responsibilities as assigned for Audit Purpose / requirement.
•Receiving and dispatch of Auto components and rectifying discrepancies on regular basis.
•To maintain Database, and have accountability of the same, whenever requested / demanded.
•To co-ordinate with the Sales /Service team for orders and arranging the dispatch on time.
•Responsible for the entire branch or any issue at the branch.
•PILOT AUTOMOBILES
and was involved in Interaction with Corporate clients.
•Involved market development activities and preparing sales reports.
•Maintain Data Base, interaction with walk-in customers which requires co-ordination and follow-up with different departments, for car delivery.
•Also been a part on the car exhibition at various petrol pump to maximize sale.
•New ideas and strategies were also implemented as car browsers and paper advertisement
Business Planning, Economics, Accountancy, Secretarial Practice
Business Planning, Economics, Accountancy ,
in the stream of