Denny Sunny

* Motivating & supporting the operations team to hit their targets and ensure company profitability.
*Meeting weekly with team members to give them sales figures and discuss how team has to approach their work to increase sales & revenue
* Providing updated airlines deals and updates about new corporates.
*Training and providing guidelines for new staffs
*Monitoring all operations of team members through Galileo HMPR & VMS
sales report.
* Prepares monthly analysis report and submit to Manager
*Prepares team roaster for the holidays duty
*Provides all travel related services to major corporate clients Nissan Infiniti
& Renault, ICBA, etc via telephone & email
*Issuance, re issuance and Refund tickets through Galileo
*Hotel booking through online & offline suppliers
* Global visa assistance for corporate clients
* Reporting & invoicing all issued tickets in E-Travel
*Prepare cost sheets for hotel bookings & tour packages
*Communicating with corporate sales person and collecting service feedback
from corporates
*Informing corporate clients about company new special updates and all
new travel related products.
*Support retail counter team for any travel related enquiries
*Maintaining a positive and professional attitude with the other departments
of the same company

Provides all travel related services to major corporate clients via telephone
& email
* Issuance, re issuance and Refund tickets through Galileo
* Hotel booking through online & offline suppliers
* Global visa assistance for corporate clients
* UAE Tourist visa assistance
* Suggests & issue travel insurance for maximum clients
* Reporting & invoicing all issued tickets in E-Travel
* Prepare cost sheets for hotel bookings & tour packages
* Suggests and issue Marhaba services for clients
* Provides emergency service for corporate clients after office hours
* Support retail counter team for any travel related enquiries
* Maintaining a positive and professional attitude with the other departments
of the same company
Achievements
* Achieved Star Performer retail & corporate award of Cozmo group for the
year

Belhasa Global Tourism and travel is an IATA approved travel
agency who’s a member of Saif Belhasa Group of Companies which has over 20
subsidiaries in UAE. And been there in the business and entrepreneurship for over
18 years. Belhasa Global Tourism and travel is there in the business for over 9
years. The kind of work here is to make reservations and ticket issuance using
CRS like Sabre & Galileo. Here I am handling Walking clients, Corporate bookings
& Telephonic reservations.
Duties
.
* Dealing corporate clients via telephones & emails
* Making good contacts with the potential customers via emails and
telephones
* Plan, prepare and cost itineraries for clients
* Issuing tickets through sabre and Galileo
* Re-issuing all tickets
* Refunding all fully and partially used tickets
* Maintaining a positive and professional attitude with the other departments
of the same company
Achievements
* Successfully handled team leader role in ticketing department when
supervisor on leave
* Retention of clients
* Blue sky travel

This is a US based travel agency and having their Call Centre in Thrissur, Kerala.
Here my job is to make telephonic reservations and bookings using the CRS World
span and sabre. The whole clients are from U.S. and the entire work is based on
EX US.
Duties
* Making good contacts with the potential customers via emails and
telephones.
* Making reservations to all over the destinations through world span and
sabre
* Sending emails for all enquiries and follow up through telephone for sale
tickets.