Customer Service Executive
Aster DM healthcare
مجموع سنوات الخبرة :3 years, 5 أشهر
- Greeted patients, scheduled appointments, opened files, sent medical reports, guided to the right doctor, checked insurance eligibility, provided insurance guidelines and billing support.
- Confirmed appointments via phone calls, managed sick leaves through DHA processes.
- Actively engaged in the sales of insurance-covered health packages.
- Hospitality: Provided comprehensive hospitality services to enhance the patient experience.
- Efficiency: Ensured smooth operations by coordinating various tasks to optimize patient care
- Patient Advocacy: Advocated for patients by ensuring clear understanding of insurance coverage, assisting in navigating healthcare processes, and addressing concerns.
- Training and Onboarding: Played a role in training new staff and contributed to the onboarding process, ensuring seamless integration into the hospital's patient care and administrative procedures.
- Main point of contact, offering chat, email, and call support. Identified and persuaded potential sellers, arranged meetings, and educated merchants on company policies.
- Demonstrated outstanding time-management, adherence to policies, and autonomy in work.
- Consistently achieved targets in seller satisfaction, quality, productivity, first contact resolution, and attendance.
- Played a key role in expanding Amazons merchant base and maintaining positive relationships
- Effectively utilized chat, email, and calls for prompt issue resolution and dynamic communication.
- Proactively addressed and resolved complex issues, contributing to a high rate of first-contact issue resolution.
- Collaborated seamlessly with internal teams, fostering a cooperative environment for efficient problem solving and process improvement.
- Worked for lenders such as Bank of America, Flagstar Bank and US Bank.
- Responsible for keeping an updated track of Homeowners Policy information.
- Provide updated Mortgage related information and update the necessary info in the software as necessary.
- Meet performance targets in all areas such as speed, accuracy, volume, customer satisfaction, and issue resolution.
- Identify the actions necessary in order to obtain the
results needed by the client.
Bachelors of Commerce degree