Logistics And Warehouse Coordinator
Madi International
Total years of experience :9 years, 0 Months
• Collaborating with different verticals (sales, credit control and 3PL/4PL) on improving the overall warehouse and logistics operations and improving the order management and fulfilment cycle.
• Co-ordinating with different internal departments like credit control, finance and sales to make sure the processes are completed in a timely manner.
• Responsible for end-to-end order management process from receipt to goods issue.
• Achieved 30% improvement in inventory accuracy by conducting cycle count, reporting of materials due for expiry and managing disposal of these items and developed a daily inventory validation process between ERP and WMS.
• Implemented 5S process, lean strategies and procedures for proper storage and control of inventory. Facilitated resolutions of inquiries and customer complaints.
• Assisted in meeting objectives of supply chain metrics including measurement and control of Shortages, SLAs, Surplus, Deferred Defects, Cycle Time, Backlogs and other KPIs. Escalated critical shortages, service failures and identify corrective actions to maintain performance, productivity and delivery at the agreed level.
• Maintaining up-to-date records of receipts, records, and withdrawals from the stock and ensuring regular tracking for safe and accurate inventory control in INFOR WMS & Oracle ERP System.
• Overseeing warehouse staff, providing guidance, training regarding HSEQ rules and support to ensure optimal performance, best practices and adherence to operational standards
SKILLS
• 3PL & Warehouse Management
• Inventory Optimization & reconciliation
• Business Reporting
• Process Improvement
• Requirement elicitation
• Oracle NetSuite
• Infor WMS
• Warehouse Management System
• Order management & Order fulfilment
• Office applications MS Excel, MS PowerPoint, MS Word, MS Office, SharePoint, Office365
• Comprehending the existing procedures to assist customers with their queries & address them as per the policies & procedures.
• Managed end-to-end order processing, from customer order placement to customer delivery, payment collection.
• Coordinated incoming and outgoing inventory deliveries, allocated raw materials according to requirements and carrying out stocktaking to achieve the desired level of accuracy of inventory against physical stock levels.
• Carrying out review of non-moving and slow-moving items as per Surplus Review Plans and identify surplus stock items to reduce and optimize the inventory.
• Flourished inventory reports, warehouse reports and truck details and assisted periodic audits of inventory parameters including Re-order point, Order Quantity, Lead Time, Average Monthly Usage (AMU) and recommend areas to improve metrics.
• Developed productive long lasting relationships by evaluating customers and their business potential needs. Performed research on assigned territory & followed-up through sales prospects
• Coordinated with relevant stakeholders to ensure that required material is available in stock for support of delivery. Arranged spares and tools required to be positioned at project sites by liaising with the warehouse and Dispatch teams.
Bachelor Of Mass Media (Advertising)
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