Dereje Guta, Administrative Assistant/ Customer relation Supervisor

Dereje Guta

Administrative Assistant/ Customer relation Supervisor

Rendall & Rittner

Location
United Kingdom - London
Education
Master's degree, Air Transport Management
Experience
23 years, 0 Months

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Work Experience

Total years of experience :23 years, 0 Months

Administrative Assistant/ Customer relation Supervisor at Rendall & Rittner
  • United Kingdom - London
  • My current job since May 2016

Renaissance Services SAOG providing foods and beverages to the multinational forces based in Baghdad, Ramadi and Tikrit.
•Head hunted by major US Logistics Company, suppliers of food and beverage to the US army based in Iraq. Working as a part of finance team to provide multiple tasks for the company.
•Perform sales and purchases, and procurement processes with clients
•Prepared payroll for 450 staff monthly, liaised with manager to deal with errors to head office, managed inter- personal skill working with a wide range of customers.
•Planned and participated in training and promotional occasions, prepared financial statement periodically, acted as an initial point of reference on the phone and through e- mail concerning site accounting and finance problems.
•All clerical and administrative works like; flight scheduling, data manipulation, printing, copying, and liaise to managers. Other responsibilities such as data compilation, record keeping, filing, note taking and preparing departmental meetings, booking of meeting.

Administrative Assistant/ Accountant at Renaissance Services
  • Iraq - Baghdad
  • September 2006 to September 2011

All administrative assistant and accounting jobs from preparing payroll, cashier and administrative jobs like flight booking to new staffs, arrival staffs, prepare accommodation, filing, scanning, retrieving, e-mailing, receiving petty cash, answering telephone, communication and other duties.

Help Desk
  • October 1996 to September 2006

Commercial Bank of Ethiopia is one of the Leading financial institutions in Ethiopia with more than 200 branches all over the country and 32, 400 employees.
•Designed, implemented and managed a highly professional and confidential service for all customers.
•Managed 180 branches' IT problems with different software as a help desk. Worked as a bank clerk in the saving and current account sections, Supported the branch as a cashier and teller, placed within the HR department of Commercial Bank of Ethiopia to work with a new referencing system to enable new employees to commence employment with a short lead time.

Banking and Finance at Commercial bank of Ethiopia
  • Ethiopia
  • October 1996 to September 2006

Help desk, cashier, PC operator and Bank clerk has been served in the commercial bank of Ethiopia.

Education

Master's degree, Air Transport Management
  • at Cranfield University
  • February 2020

One of the known Aviation school teaching most relevant aviation courses like, Aviation Finance and Economy, Engineering, Research methods, Safety, Aviation rules, group projects and thesis. Outstanding lecture and field exercise in aviation practices.

Bachelor's degree, Aviation Management
  • at London Metropolitan University
  • July 2017

Modules: Understanding Business Information, Introduction to the Aviation System, Globalization and the Modern Corporation, Fundamentals of Management, Business Research and Decision Making, Airline and Airport, Business and Marketing Management, Security and Safety in Aviation, Serving Customers in Global Markets, Commercial Challenges for Aviation, Aviation Research Project, Economics and Multinational Business, Strategy Choices and Change. •Group Project: Achieved 3rd year group project in safety and innovation in aviation successfully. It was massive project analysing the impact of safety and innovation and was critically evaluated and good mark was obtained.

Specialties & Skills

Administrative Assistance
Customer Service Management
Finance and Banking
Aviation Operations
HR Officer
CUSTOMER RELATIONS
FINANCIAL
CASHIER
HELP DESK SUPPORT
HUMAN RESOURCES
ACCOUNTANCY
ADMINISTRATION
CLERICAL
COMMUNICATION SKILLS

Languages

English
Expert

Memberships

Royal Air Force ( RAF)
  • Member
  • January 2015
CILT ( Transport for London)
  • Member
  • June 2016

Training and Certifications

Recommendation Letter (Certificate)
Date Attended:
April 2016
Certificate of Appreciation (Certificate)
Date Attended:
June 2009
Certificate of Appreciation (Certificate)
Date Attended:
January 2009

Hobbies

  • Watching Historical and adventure movies
  • Visiting historical places
    Visited Egypt, Iraq, United Arab Emirates, and other countries.
  • Reading Books
    I am writing my own little book and will recently publish.